Security Operations & Concierge - Hale Country Club & Spa

About THG Experience  

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients. THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team. Explore more about THG here.

About the role

We are currently recruiting for a skilled and dedicated Security Operations & Concierge to join our team at Hale Country Club & Spa. In this role, you will be ensuring a safe and secure environment while delivering exceptional service that enhances our guests' experience. Your responsibilities will include upholding the highest standards of professionalism and excellence in every aspect of your work, ensuring that all security protocols and guest interactions align with our standards.

Location: Hale Country Club & Spa, Clay Lane, Timperley, Altrincham WA15 7AF

Hours: 4 on x 4 off shift pattern, 42 hrs per week in average 

Hale Country Club & Spa offers an exclusive environment dedicated to enhancing well-being and lifestyle. The club features a state-of-the-art gym, luxurious spa facilities, and a range of wellness services designed to help members achieve their fitness and relaxation goals. From high-tech cardio and functional training areas to serene recovery zones and exceptional dining options, Hale Country Club & Spa provides a holistic approach to health and wellness, fostering a vibrant and connected community​. Find out more about Hale Country Club here.

Responsibilities 

• Be the first point of contact for guests, creating positive first impression
• Ensure only authorized individuals access the premises and maintain a secure environment
• Monitor surveillance and patrol to maintain safety.
• Assist guests with questions, directions, and support.
• Respond calmly to emergencies and follow procedures.
• Work with Front Desk and Reception to ensure a seamless experience for guests.
• Communicate effectively with other departments to address security concerns and maintain a safe environment.
• Handle guest issues professionally and resolve conflicts.
• Stay alert and report suspicious activities.
• Maintain a neat and professional appearance.
• Report incidents promptly to supervisors and ensure accurate and detailed documentation of all security-related matters.
• Participate in training sessions to enhance security knowledge and customer service skills.
• Stay updated with industry best practices and contribute ideas for improving security measures and guest experiences.

Requirements 

• Possession of valid Door Supervision SIA license
• Valid First Aid at work certificate
• Previous experience working in a similar role, within a hotel or similar environment
• Ability to communicate effectively with all levels of business, internal and external
• Problem-solving abilities
• Excellent customer service skills
• Flexibility and the ability to respond appropriately to changing situations
• Discretion and sensitivity
• The ability to maintain professional standards under pressure

Benefits

• Exclusive room rates for you and your family
• 20% off dining at our hotel, 50% off at Hale Country Club & Spa
• Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
• In-person or video GP consultations, discounted prescriptions, and physiotherapy
• Increasing annual leave with service, plus your birthday off
• Continuous learning and development opportunities
• £250 bonus for referring a friend
• Complimentary meals during shifts and provided uniforms
• Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
• Access to in-house Wellbeing Program
• Pension scheme for financial stability