The Custody Product Manager is a senior level position responsible for the development of product plans, strategies and tactics in coordination with the Product Management team. The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position. This role also encompasses a strong focus on innovation, leveraging Artificial Intelligence (AI) to identify synergies, enhance product offerings, streamline processes, and drive strategic advantage.
Responsibilities:
- Assist in development and analysis of strategic product roadmaps, product enhancement and development, product launches, and product marketing to gain maximum benefit from each product, as well as review surveys and analyze competitive industry landscapes to identify relative trends, threats, and opportunities for product managers
- Participate in day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
- Execute client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients
- AI-Driven Efficiency: proactively identify, evaluate, prioritise and implement Artificial Intelligence (AI) opportunities and related synergies within product development, market strategy, and operational efficiencies. The ultimate goal is to minimize manual product efforts, thereby enabling teams to concentrate their expertise on core product development and strategic initiatives that deliver tangible value for Citi and its clients, driving innovation and competitive advantage.
- Business Growth & AI Integration: Drive and support new business growth and provide support for opportunities (such as competitor intelligence, RFIs, RFPs, roadshows, due diligence activities, etc.), while actively seeking and applying Artificial Intelligence (AI) and intelligence to streamline these processes.
- Oversee client and competitor market research, develop product innovation roadmap, and assist product managers in addressing fundamental trials of product commoditization to create an advanced set of solutions
- Contribute to achievement of acquisition targets, product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans
- Implement team procedures, client problem resolution, and client management
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Recommended Qualifications:
- 6-10 years of relevant experience
- Demonstrated ability to identify, explore, and leverage AI technologies to create new product functionalities, optimize processes, and gain competitive insights. Proactive in seeking AI synergies and opportunities. Strong analytical and problem-solving skills with a keen interest in technological innovation, particularly in AI.
- Experience, aptitude and interest in applying AI capabilities in Financial Services, using innovative tools and technologies to re-engineer and re-imagine Custody to improve the client experience, improve scale and efficiency and positively impact revenue generation, improve margin and expense discipline.
- Deep knowledge and practical experience integrating digital, data analytics, and emerging technologies (including AI/ML concepts and platforms), with a proactive AI-first mindset to identify and apply solutions within custody operations and client experience.
- Knowledge of marketing, credit, acquisitions, product development, and/or analytics
- Ability to work unsupervised and adjust priorities quickly as circumstances dictate
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated analytical skills
- Demonstrated problem-solving and decision-making skills
Education:
- Bachelor’s degree/University degree. Master’s degree preferred
- Additional Job Description
•Working Environment: office setting, minimal travel required.
• Effort: minimal physical effort required.
•Working Environment: office setting, minimal travel required.
• Effort: minimal physical effort required.
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Job Family Group:
Product Management and Development
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Job Family:
Product Management
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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