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Gradient Labs is building an AI agent for customer experience and operational efficiency in financial services. They are seeking a GTM Engineer to own the systems and signals for identifying, segmenting, and reaching their Ideal Customer Profile (ICP), acting as a key partner to sales and marketing. The role involves building qualified lists, managing the end-to-end outbound motion, supporting sales with pipeline generation, building a compounding system across their stack, and staying updated on GTM and AI tooling. Candidates should have enterprise sales understanding, fluency in their core stack (HubSpot, Clay, Apollo, Instantly, CommonRoom, La Growth Machine), systems-building instincts, genuine AI fluency, a fast pace, high agency, clean communication, and comfort with ambiguity.
At Gradient Labs, we’re building an AI agent to redefine customer experience and operational efficiency in the financial services sector.
Founded in 2023, we’ve quickly gone from an idea to a growing team with customers you know (and probably love). Our powerful AI agent is unique: it’s the only AI operations agent built specifically for financial services, handling even the trickiest, high-stakes customer queries safely and effectively. Crucially, it serves as one unified agent across the entirety of your customer operations, giving businesses the comprehensive visibility and control they need to trust all outcomes.
We’re a small but mighty team of builders from leading companies like Monzo, Pleo, and Google. If you’re excited to tackle some of the hardest problems in AI and help shape the future of customer operations and experience, we’d love to hear from you.
This is a foundational role for our GTM motion. You'll own the systems and signals behind how we identify, segment, and reach our ICP, and you'll be a critical partner to our AEs and our Head of Marketing in turning those signals into pipeline.
Most of the day-to-day work comes down to:
This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation.
You’ll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that’s driven to build something groundbreaking