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Wrike is seeking a strategic and results-driven Manager, Customer Success to lead its North America Enterprise CSM team. This role focuses on protecting and growing enterprise revenue by reducing churn, building retention frameworks, and unlocking expansion opportunities. The manager will coach senior CSMs, optimize operations using data-driven insights, and act as a bridge between customer-facing teams and product/sales. Responsibilities include mitigating escalations and leading a high-performing team to serve complex, high-value enterprise accounts.
Wrike is looking for a strategic, results-driven Manager, Customer Success to lead our high-performing North America Enterprise CSM team. In this role, you will lead, coach, and elevate a team of senior Customer Success Managers who manage our most complex, high-value enterprise accounts. Your core mission is to protect and grow our North American enterprise revenue footprint by building proactive retention frameworks, reducing churn, and unlocking expansion opportunities.
As a Manager, Customer Success at Wrike, you aren’t just keeping the wheels turning - you are architecting the playbooks, standardizing enterprise delivery, and acting as a critical escalation point and strategic partner to our largest customers.
You will report directly to the Director of Customer Success and collaborate closely with regional Sales Directors, Professional Services leads, and Enterprise Account Executives. Your team consists of seasoned, highly collaborative enterprise experts who value autonomy, professional development, and transparent feedback. You will step into a collaborative culture that relies on collective intelligence, mentorship, and celebrating shared wins.
At Wrike, we practice what we preach. We leverage our own cutting-edge collaborative work management platform every day to streamline communication, eliminate silos, and drive operational transparency. We look for leaders who embrace asynchronous workflows, value data over assumptions, and continuously seek ways to optimize execution through technology.
Your recruitment buddy will be Aziza Talhi, Senior Recruiter.
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The range below reflects the total on-target earnings (including base salary and performance-based bonus potential) for this full-time position and applies to all U.S. locations, excluding benefits and other incentives. The final offer within this range will consider factors such as the role, seniority level, geographic location, and employment contract type. An individual’s work location, unique skills, experience, and relevant educational background will also influence the final offer. For tailored compensation details based on your preferred location, please discuss with your recruiter during the hiring process.
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
