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Wise is seeking a Staff User Researcher for their Mitigation Platform team in London. This role focuses on understanding internal team and agent needs to build a scalable platform for mitigation experiences. The researcher will define research questions, select methods, and translate insights into product strategy, influencing decisions across the organization and connecting fragmented knowledge. They will also help shape how AI and LLM-powered solutions integrate into agent workflows. This is a hybrid role in London.
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
We're looking for a Staff Researcher to join the Mitigation Platform team in London and help advance Wise’s mission to build an open, fair financial system for everyone, everywhere.
At Wise, our mission is clear: money without borders. We build for people and businesses living global lives, and we are entering an exciting stage of that journey. As Wise scales, the systems we build internally need to scale with us.
The Mitigation Platform team is building the foundational platform that teams across Wise will use to design, launch, and improve mitigation experiences. This role will ensure that platform is grounded in real team needs, adaptable across regions, and capable of enabling faster, more consistent, higher-quality work across Wise.
Your mission:
We're looking for a Staff Researcher to join our Mitigation Platform Squad. You'll help build the foundational platform that teams across Wise use to design, launch, and improve mitigation experiences at scale.
You'll be working with cross-functional partners and dig into the needs and behaviours of internal teams and agents to uncover what's truly common across mitigation workflows, what needs to stay team-specific, and where platform-level solutions can create the most leverage.
For this role in particular, the emphasis will be on shaping broader platform questions: how teams should escalate cases across departments, how much flexibility the platform should offer, what a strong default handling experience looks like, how AI and LLM-powered solutions should fit into agent workflows, and where Wise can cut duplicated effort across teams.
This is a Staff-level role for someone who thrives in ambiguity and sets research direction rather than waits for it — you'll define the questions worth answering in a vast problem space, choose the right methods to answer them, and translate what you learn about complex operational systems into product strategy the platform team can act on. You'll connect fragmented knowledge across teams into a coherent picture no single team can see, and use it to influence decisions well beyond your immediate squad.
You'll also join a thriving community of 20+ researchers in London. While embedded in teams and squads across the company, they come together regularly to learn from and support one another.
As a Staff Researcher, you'll contribute by:
A bit about you…
Research excellence:
Strategic impact:
As a heads up, this role probably isn't for you if:
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
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