Veterinary Customer Service Representative
Innovetive PetcareSummary
North Airline Animal Hospital is seeking a friendly and organized Veterinary Customer Service Representative (CSR) for their Bossier City, Louisiana location. This role is the first point of contact for clients, representing the hospital's professional image and ensuring an exceptional client and patient experience. Responsibilities include scheduling appointments, managing client records, processing payments, and coordinating communication. The ideal candidate has at least 1 year of customer service experience, preferably in a veterinary setting, with strong communication and computer skills.
Required Skills
Veterinary Practice Management SoftwareScheduling Systems
Details
- Salary
- $14 – $16/hr
- Experience Required
- 1+ years
- Posted
- Jul 3, 2026
Description
North Airline Animal Hospital is hiring a friendly, organized, and compassionate Customer Service Representative (CSR) to join our growing veterinary team in Bossier City, Louisiana.
If you love animals, enjoy helping people, and thrive in a fast-paced veterinary environment, this could be the perfect opportunity for you.
About the Role
As a Veterinary Customer Service Representative, you are the first point of contact for our clients — whether by phone or in person. You represent the professional image of our hospital and play a critical role in delivering an exceptional client and patient experience.
At North Airline Animal Hospital, we go above and beyond to exceed expectations every single day. Our goal is to provide the highest quality veterinary care while building lasting relationships with pets and their families.
- Greet clients and patients with warmth, professionalism, and compassion
- Schedule appointments and manage the daily veterinary appointment calendar
- Answer phones, respond to client inquiries, and provide accurate information about services
- Check clients in and out while processing invoices and payments
- Maintain accurate client and patient records in veterinary practice management software
- Coordinate communication between veterinarians, technicians, and clients
- Provide exceptional customer service during both routine visits and emotional situations
- Support a positive, collaborative team environment
- 1+ year of customer service experience required
- Previous experience in a veterinary clinic, animal hospital, or specialty practice
- Strong communication and interpersonal skills
- Ability to multitask and remain organized in a fast-paced environment
- Professional, compassionate demeanor with clients and pets
- Comfortable handling high call volumes and busy schedules
- Basic computer proficiency and experience with scheduling systems