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Marina Bay Sands is seeking a Casino Technician to join their team in Singapore. This full-time role involves the maintenance and repair of slot and table games equipment, ensuring optimal operational condition and providing excellent customer service. Responsibilities include troubleshooting, installations, responding to service calls, and handling technical complaints. The ideal candidate will have at least one year of technical experience in gaming operations and a basic understanding of electronics.
WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
Technical Functions
• Ongoing development and implementation of Slot and Table Games equipment Maintenance and Repair Processes and Customer Service Training.
• Complete all Technical activities in assigned areas, ensure provision of excellent customer service.
• Ensure adequate technical floor coverage in the gaming areas at all times.
• Ensure that Technical work space areas are kept clean.
• Ensure that every slot machine and table games equipment is in optimum operational condition.
• Participate in and assist with assignments and special projects as requested, ensuring efficiency and minimal downtime for the departments and the company.
• Relocate and or install equipment, ensuring fully functioning equipment within an acceptable time frame.
• Respond to service calls in a timely manner, ensuring that customer service standards are met.
• Handle customer technical complaints personally wherever possible, redirect to relevant authority where necessary.
• Recognize and acknowledge regular casino players.
Other Responsibilities
• Continually update personal knowledge of new products or equipment introduced to the slot and table games gaming industry.
• Maintain effective communication and information flow throughout the Technical Team and the operations team.
• Protect all assets of the Company at all times.
• Comply with and administer attendance guidelines and regulatory, Departmental and Company policies.
Job Requirements
Education & Certification
• Diploma/Degree in related field preferred
Experience
• A minimum of one year technical experience in slot or table games operations is preferred.
Other Prerequisites
• Good understanding of all aspects and facets of Slot and Table games operation and experience with maintenance and repair of Electronic Table Games Equipment preferred.
• Basic understanding of electronics and an understanding of trouble shooting such electronics.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
