Field Support Engineer

Job Description:

Context:

The Field Support Engineer is a member of the Operations organization in Secure Land Communications. He/she belongs to the Customer Test & Support department. 

He/she is responsible to follow and manage the resolution of customer incidents and he/she can also prepare and perform the integration of the network, and prepare and perform Acceptances with customers.

He/she reports to the Project / Care Manager .

Functions:

The Field Support Engineer handles the following tasks:

• Managing customer requests
• Providing technical support
• Providing telephone or remote assistance
• Investigating incidents and problems reported by customers
• Troubleshooting of complex telecommunication systems
• Verifying corrections provided by R& D
• Participating in the technical preparation of roll out or upgrade operations
• Supporting the resolutions proposed

Our expectations for you:

• Degree in Engineering with experience in Telecommunications Systems and/or Information
• Technology or equivalent background
• Knowledge of telecom systems and equipment
• Knowledge of Internet networking, protocols, and equipment, such as Cisco, Juniper, Linux, VMware,
• Active Directory, and Information Security is advantageous
• Readiness to travel on a need basis
• Good problem-solving capability, ability to handle changing and often tense contexts
• Communication skills, interpersonal as well as in writing and reporting
• Good English and French languages skills are mandatory
• Team spirit

Competencies and experience in following areas are seen as a plus:

• Modern high availability systems and platforms, clustering, redundancy including geo-redundancy and load distribution
• RedHat linux including Virtualization and Containerization
• MS Windows
• IT solution architecture and IP protocols, networking and backhauling (IPv4, IPv6, VoIP, Mobile IP, VLAN, VPN, OSPF)
• Security for IT network and applications (Authentication, End-to-end encryption, Firewall, Proxy, IPsec, SSL, vulnerability)
• System integration and on-site interventions
• Familiarity with agile methodology and test automation (Robot Framework, Python)
• Radio and terminal platform competence
• Applications and databases
• Open source management
• Airbus Tetra knowledge
• Experience in Help Desk work

Profile:

• Strong internal and external interpersonal skills
• Mobility (travel frequently, world-wide)
• Able to handle changing and often tense contexts
• Availability
• Methodical
• Autonomous
• Close attention to detail

Languages:

• English and French required

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Defence and Space Maroc

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services

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