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The Client Management Specialist plays a critical transitional and enablement role within the Medically Integrated Dispensing (MID) customer lifecycle. This position is responsible for supporting early-stage client onboarding, operational readiness, and go-live stabilization, ensuring clients are fully prepared, confident, and aligned prior to transition to long-term account management.

This role partners closely with Business Development, Implementation, Operations, Clinical, Technology, and Account Management teams to provide structured onboarding support, workflow education, and issue coordination. The Specialist serves as a temporary, client-facing resource during onboarding through early stabilization, with a focus on operational alignment, risk identification, and seamless handoff.

This role is meant to deliver structured, time-bound support during onboarding and early operations, accelerating client adoption, reducing implementation risk, and enabling a seamless, scalable transition to steady-state account management. Provide operational validation, modeling support, and workflow expertise to support Business Growth Executives, but does not own sales strategy, proposal development, or deal closure.

Key Responsibilities

Client Onboarding & Operational Execution

Support early engagement with prospective and newly onboarded clients to assess operational readiness, workflows, and service requirements, and provide structured guidance on dispensing processes, systems, and best practices
Partner with Business Development, Implementation, and Account Management teams to drive onboarding, system configuration, go-live readiness, and early stabilization, serving as a consistent client-facing resource through transition
Identify, track, and coordinate resolution of onboarding risks, dependencies, and operational gaps across cross-functional teams
Provide time-bound support for complex or high-touch client scenarios, including non-standard workflows and early growth phases
Coordinate issue triage, escalation, and resolution across operations, clinical, compliance, finance, and technology teams
Collaborate cross-functionally to ensure alignment on readiness, risks, and transition timing, and deliver clear handoff documentation and onboarding summaries
Document client interactions, workflows, risks, and onboarding progress to support consistency, visibility, and scalability
Identify recurring onboarding challenges and contribute to process improvement, standardization, and structured onboarding frameworks

Strategic Advisory & Market Expertise

Educate internal teams and external customers on:
Specialty pharmacy models and economics
Medically Integrated Dispensing (MID) strategy
Evolving healthcare and pharmacy landscape
Maintain deep knowledge of:
- Pharmacy benefit management (PBM) dynamics
- Health system and provider trends
- Specialty drug pipeline and therapy trends
- Regulatory environment impacting pharmacy and providers
Act as a pharmacy subject matter expert at conferences, customer meetings, and strategic engagements

Minimum Requirement

Degree or equivalent and typically requires 4+ years of relevant experience.

Education/Training

Bachelor’s degree or equivalent experience
Active Certified Pharmacy Technician (CPhT) credential required
Specialty pharmacy and/or Medically Integrated Dispensing experience

Critical Skills

4+ years of experience in:
Dispensing workflows, pharmacy operations, and system utilization in a specialty or medically integrated setting
Client management, onboarding, and implementation support
Solution-based in complex healthcare environments
Navigating cross-functional teams resolve issues and manage dependencies
Supporting complex or high-touch customers with non-standard workflows or operational challenges

Specialized Knowledge & Skills

Understanding of specialty pharmacy workflows and MED (MID) operating models within provider practices
Familiarity with pharmacy systems, data flows, and dependencies across the dispensing lifecycle
Basic knowledge of payer processes, provider workflows, and the specialty pharmacy landscape
Experience supporting onboarding activities, including readiness, risk identification, and documentation

Expected Competencies

Ability to translate complex workflows into clear, actionable guidance with strong attention to detail
Effective client-facing communication and ability to guide stakeholders through onboarding and change
Strong cross-functional coordination, including risk identification and escalation management
Solutions-oriented problem solving with the ability to manage issues and dependencies in dynamic environments

Working Conditions & Requirements

Primarily a remote or general office environment, with the ability to collaborate virtually across cross-functional teams
Up to 20% travel may be required for client engagements, on-site onboarding support, and internal meetings
Ability to manage standard office demands, including extended periods of computer use, virtual meetings, and documentation activities
Operates in a fast-paced, deadline-driven environment requiring flexibility, organization, and responsiveness

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$79,600 - $132,600

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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Client Management Specialist (MID)

Summary

Required Skills

Details

Description