WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
F&B Service Attendant (餐饮服务员)
- Responsible for handling food and beverage orders and serving guests.
- Provide friendly, excellent service to all guests.
- Assist fellow Team Members to perform preparation and setting up in the restaurants for food service and ensure all available amenities and utensils are properly stocked and inspected prior to service.
- Assist guests on their respective requests, conduct suggestive and up-selling, well-versed in all aspects of the menu.
- Handling all restaurant telephone and email reservation enquiries.
- All other administrative duties in the restaurant
F&B Host/Hostess
- Be responsible for taking reservations, answering the phone, responding to any guest requests.
- Greet each guest warmly. Be helpful, welcoming and pleasant towards each Guest.
- Seat the guests in the restaurant according to designated rotation plans. Seat Guests evenly and fairly at various stations of the restaurant.
- Personalize each guest experience by using the guests names where known. Acknowledge each special occasion where known. Pass on the relevant guest information to the Captains and Server Attendants.
- Maintain the Guests profile and history, taken note of all special occasions and dates for example birthdays, wedding anniversaries, etc.
- Relay all Guest comments to the Manager and Assistant Manager.
- Carry out any other duties as assigned by the supervisor.
F&B Captain
- Provide friendly, excellent service to all Guests by escorting them to their respective seats.
- Assist staff to perform preparation, table set up and ensure the proper handling of all operating equipment.
- Assume at all times a pleasing and helpful attitude towards each Guest.
- Handle politely and channel all telephone messages received and handle reservations.
- Direct Guests to their table and remember to scatter the Guests evenly at various stations of the restaurant.
- Handle and solve any concerns and questions from customers.
- Supervise servers to ensure excellent customer service is provided every time.
- Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.
We will inform shortlisted candidates on the venue nearer to date.
Job Requirements
Education & Certification
• Minimum Secondary school education with ‘O’ Level passes; Diploma in any field is an advantage
Experience
• Minimum 1 year in a guest service / guest contact roles, preferably in a hospitality organization or 1 year experience at supervisory level
Other Prerequisites
• Possess food hygiene and safety certification
• Willing and able to work on shifts, weekends and public holidays
• Possess a well-groomed, professional appearance
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
