Job Description
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid on night shift. This means the successful candidate is expected to report to the GM Philippines office as directed by the business, with remote flexibility on non-required onsite days. Night shift hours align with North American and Latin American business operations.
The Role
The Spanish Bilingual People Services Analyst is an individual contributor within the Manila People Services Center (PSC), operating on the night shift to deliver continuous HR operational support across North and Latin America. This role is responsible for executing accurate and timely data transactions in Workday, supporting Benefits administration, and generating HR reports in alignment with established SLAs and quality standards. The Analyst works as part of a collaborative backend processing team and serves as a key point of contact for Spanish-speaking HR partners and employees, enabling seamless cross-regional service delivery.
What You'll Do
Workday Data Management
- Execute assigned Workday tasks within established SLA windows, including but not limited to: onboarding and offboarding transactions, job and position changes, pay group assignments, government ID updates, service date edits, and international assignment (IA/localization) actions
- Monitor Workday inboxes and ServiceNow queues; process, route, or escalate cases as appropriate
- Perform data validation and peer-check tasks to ensure accuracy and First Time Resolution (FTR)
- Support EIB (Enterprise Interface Builder) uploads and other mass data actions as directed
- Follow Standard Operating Procedures (SOPs) and Knowledge Articles for all transaction types; flag discrepancies or gaps for Team Leader review
Benefits Administration Support
- Support Benefits-related data tasks including benefit driver entry, disability administration (e.g., Canada S&A papers process), and benefit continuation processing tied to employee lifecycle events
- Coordinate with Benefits COE partners and HR to ensure timely completion of benefit-related Workday tasks for North and Latin American populations
- Process and track cases through ServiceNow, escalating complex or time-sensitive situations as needed
HR Reporting
- Generate scheduled and ad hoc HR administration reports (e.g., manpower reports, absenteeism reports, overtime reports, headcount reports) in accordance with established run schedules and SLA requirements
- Distribute reports accurately to stakeholders via defined channels; maintain records of report execution
- Identify and flag data anomalies or reporting discrepancies to the Team Leader or relevant HR partner
- Serve as the primary Spanish-language point of contact for HR partners and employees in North and Latin American markets
- Process GDM transactions and HR tasks specific to the North and Latin American business processes, in coordination with PSC and local HR teams
- Support offboarding, onboarding, and lifecycle Workday tasks relevant to North and Latin American populations, adapting to regional process nuances and regulatory requirements
- Communicate proactively with HR partners in Spanish to clarify task requirements, provide status updates, and resolve issues
Quality, Compliance & Continuous Improvement
- Maintain high accuracy and quality scores across all work product; actively participate in quality audit processes
- Adhere to schedule, attendance, and availability standards for the night shift, supporting continuity of service for time-zone-dependent stakeholders
- Contribute to knowledge base updates and SOP documentation
- Identify process inefficiencies and share improvement ideas with the Team Leader
Systems & Tools
- HRIS: Workday
- Case Management: ServiceNow
- Reporting: Microsoft Excel, SharePoint, Tableau (as applicable)
- Collaboration: Microsoft Teams, Outlook, SharePoint
Your Skills & Abilities (Required Qualifications)
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent work experience
- Fluency in both English and Spanish (written and verbal) — required for stakeholder engagement
- Ability to work on a fixed night schedule in alignment with North or South America business hours
- Strong attention to detail and commitment to data accuracy in a high-volume processing environment
- Effective written and verbal communication skills; able to interact professionally with HR partners across geographies
- Proficiency with Microsoft Office tools, particularly Excel and Outlook
What Will Give You A Competitive Edge (Preferred Qualifications)
- Prior experience in an HR Shared Services, People Services Center, or HR Operations environment
- Working knowledge of Workday HCM and ServiceNow case management
- Familiarity with North and South America HR processes, labor practices, or employee lifecycle workflows
- Experience supporting Benefits administration or HR data management processes
- Comfort working with reports and structured data
GM Behaviors
All analysts are expected to consistently demonstrate GM's core behaviors:
- Own the Outcome — Takes accountability for case quality and timely resolution; follows through on assigned tasks without requiring close supervision
- Move with Urgency — Responds to time-sensitive requests promptly; meets SLA commitments even during peak volume periods
- Be Inclusive — Adapts communication style to serve a diverse, multilingual employee and HR partner population
- Speak Fearlessly — Raises concerns, questions, or errors quickly and transparently to Team Leader or peers
- Win with Integrity — Handles sensitive HR and employee data with discretion, confidentiality, and compliance
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
