As the Director of Operations, you are the strategic leader managing all day-to-day operations of our 5-star luxury resort. Serving as the General Manager’s primary second-in-command, you will oversee the seamless execution of guest experiences, property maintenance, and financial performance across all operational departments.
Given the extensive scope of our culinary offerings, a proven background in high-volume, luxury Food & Beverage operations is strictly required for this role.
1. Strategic Leadership & Resort Oversight
- Act as the primary deputy to the General Manager, assuming full operational and decision-making responsibility for the resort in the GM’s absence.
- Synchronize the operational strategy across all 9 reporting departments to ensure compliance with 5-star luxury standards (e.g., Forbes Travel Guide, Leading Hotels of the World).
- Drive resort profitability by maximizing revenue, managing labor efficiency, and controlling operational expenses across all divisions.
2. Departmental Management
You will hold direct operational and financial accountability for the following divisions:
- Rooms & Guest Experience: Front Office, Housekeeping, and Laundry. Maintain flawless resort aesthetics, strict inventory control, and personalized guest arrival/departure experiences.
- Food & Beverage (F&B) & Culinary: F&B Outlets and Kitchen. Leverage your deep F&B background to elevate our culinary identity, drive high-margin banqueting/outlet revenue, and maintain strict food safety and cost controls.
- Wellness & Leisure: Spa and Recreation. Oversee luxury wellness programming, guest activities, and spa profitability.
- Support & Safety: Engineering and Security. Partner with the Chief Engineer on preventative asset maintenance and capital expenditure (CapEx) planning. Ensure the absolute safety, privacy, and physical security of guests and assets.
3. Quality & Guest Satisfaction
- Analyze guest feedback (Net Promoter Scores, online reviews, guest comment cards) to identify trends and implement immediate corrective actions.
- Maintain a visible presence on the floor during peak operational hours to interface with VIP guests and handle complex service recovery situations.
- Minimum of 5–7 years of executive operational leadership in Food & Beverage within a 5-star luxury resort or high-end international hotel brand.
- Mandatory Domain Expertise: A progressive career history rooted in Food & Beverage management (e.g., former Director of F&B ) within luxury environments.
- Proven track record of managing massive, multi-department operational scopes, including complex non-rooms divisions like Spa, Engineering, and Security.
Skills & Competencies
- Deep understanding of luxury hospitality operational metrics, P&L management, and budgeting.
- Exceptional leadership presence with the ability to inspire, mentor, and hold department heads accountable.
