Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.

Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people:

Grit. We never give up. We don't always know the answer, but we don't give up until we crack it. Sticking at it makes us stronger.
Curiosity. We want to know you, what makes you tick and what it will take to help you grow.
Learning. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed.
Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.
Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.
Integrity. Integrity is standing up for what we believe is right and living by our highest values.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don’t just take our word for it; experience the growth yourself!

If you don’t know where to start, check us out at www.enshored.com.

Pod Operations Team Lead

You will serve as the strategic supervisor and operational "traffic controller" for the digital talent management support pods. In this role, you will lead a team of Growth and Deal Operations Specialists to ensure seamless delivery across brand sourcing, outbound sales development, and back-office campaign execution. You will handle workforce management, monitor throughput consistency, and act as the primary escalation point for any deal mechanics or scheduling bottlenecks, ensuring your team functions as a flawless extension of the client's domestic coordinators.

What You'll Do

Operations Oversight: Monitor daily queue volumes and team productivity across both growth tracks and deal operations, actively minimizing the "switching penalty" and managing ad-hoc workflow spikes.
Escalation Governance: Act as the first line of defense for urgent pod issues, handling high-priority blockers such as missed RFP timelines, sudden campaign deliverable shifts, or platform access bottlenecks before they impact the client.
Performance Coaching: Run weekly performance check-ins, identify knowledge gaps in contract redlining or brand-fit analysis, and leverage data from QA scorecards to drive speed-to-competency across the pods.
Client Synchronization: Partner closely with POCs and Pod Managers to align on operational updates, maintain internal system health (Affinity, CreatorIQ, Airtable), and safeguard creator-first values.

What to Bring

Must Haves:

○ The "Leader" Mentality: 3+ years of team leadership experience in a specialized BPO, digital media agency, or sales development (SDR) environment.

○ Operational Command: Proven ability to balance workforce utilization, track SLAs, and optimize processes to handle varying ad-hoc client demands.

○ Exceptional Communication: Stellar verbal and written English skills suitable for directly interfacing with U.S. client stakeholders.

○ Hyper-Responsiveness: Guarantee immediate availability and prompt routing of team deliverables within tight U.S. business hour windows.

Nice to Haves:

○ Direct experience working inside talent management, creative agency operations, or influencer marketing networks.

○ High proficiency with platform mechanics across YouTube, TikTok, and Instagram, alongside tools like Affinity, CreatorIQ, and Airtable.

What Success Looks Like (First 90 Days)

Successfully onboard and stabilize a 5-agent pilot team, hitting a 100% target for on-time RFP submissions and daily pipeline hygiene.
Establish clear escalation pathways between offshore pods and domestic managers, ensuring 0% of minor process errors leak to creators.
Maintain a highly engaged, communicative team.

About Enshored

Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.

At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.

Pod Operations Team Lead

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