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Kerv Digital is seeking a Service Delivery Manager to provide effective, efficient, and valued relationships with Managed Services clients. The role involves managing continual service improvement, maintaining client relationships, demand forecasting, client change management, and acting as a point of escalation. The ideal candidate will have demonstrable experience in a Service Delivery role, strong understanding of ITIL principles, and knowledge of Microsoft Dynamics 365.
Service Delivery Manager
Salary: competitive depending upon experience + benefits
Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ
Who we are:
Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients while driving extreme value!
With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders.
People come first always. We are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Immerse yourself in an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking leaders.
The role / Who we are looking for:
This role is responsible for providing allocated Managed Services clients with an effective, efficient, and valued relationship with Kerv. The Service Delivery Manager will ensure that opportunities, risks, and service-related issues are communicated clearly, while acting as a point of escalation for allocated clients.
They will also contribute to the strategy, governance, and ongoing development of Managed Services for those clients.
Skills & Experience:
Personal attributes:
Professional attributes:
We are also looking for people that fit how we work, which is something like;
What we can do for you:
We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees:
Real Flexibility – A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office.
Awesome Environment – all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on, and the company was started specifically to find a way for people to take more enjoyment from their work.
Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market.
Great Benefits – all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we’re a food first company too), excellent professional development support including frequent in-house training for tech. you can’t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation.
Recognition & Growth – Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth.
Join us at Kerv Digital, where we don’t just build ground breaking technology - we build future.
Don’t take our word for it though, check out our impartial Glass Door review
You will live the Kerv values…
At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.