WHAT YOU DO AT AMD CHANGES EVERYTHING
At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.
THE ROLE:
This full-time position is responsible for providing IT client services support to AMD’s internal customers and partners in Hsinchu, including manufacturing and logistics warehouse. Main responsibilities include daily End User technical and operations support. The qualified candidate will be spending most of his time working on fulfilling requests and solving computer incidents, and rest of time in supporting projects. Additional responsibilities include working with third party vendors, evaluating policy and process, etc.
THE PERSON:
The candidate will be performing varying degrees of problem determination, root cause analysis and resolution of desktop hardware, software problems, and support items pertaining to mobility. The candidate will be responsible for effectively using available technical resources and providing the service within established service level agreements.
KEY RESPONSIBILITIES:
- Provide daily End User technical and operations support to ensure smooth daily operations through regular maintenance, housekeeping, training & knowledge transfer. This is inclusive of all work being tracked via Service Now and a quarterly review of case closures of the entire AMD TW via a metrics report that employee will own and drive.
- Manage and Deliver daily Geek Street service for AMD TW, develop content to refresh end-user facing materials, and to maintain and keep track of visitors and reasons for visit.
- Participate in any Global Projects/Local Initiatives, and any other request as assigned (e.g. Participating & coordinating the ISO/IA/OHSAS/FA policies and procedures are appropriately documented and in placed. Responsible for Disaster Recovery plans and execution.)
- Manages the effectiveness of IT processes and systems within area-of responsibility to achieve performance goals,
- Ensures rigorous quality control by meeting well-defined shared objectives and KPIs, which includes taking ownership of escalated issues from 1st and 2nd line of support, handling of trouble tickets and mentoring junior members of the global team in problem resolution.
- Operates within a technical culture while simultaneously relating to the requirements of the business supported by acting as the IT business contact for Area of responsibility.
- Meeting with Key Stakeholders to assess and define the system requirements.
- Analyzing user feedback to determine inefficiencies and problems.
- Participate in global projects in continuing developing and designing computer systems infrastructure.
- Overseeing the development, installation, configuration, and administration of computer systems within the area of responsibility
- Monitoring computer systems and networks for viruses, malfunctions, and errors.
- Troubleshooting technical issues and developing effective solutions.
- Preparing documentation and operational manuals.
- Training the End Users team on new systems, protocols, and best practices.
- Keeping abreast of the latest advancements in technology, protocols, and best practices.
- Participates in on-call rotation to provide after-hours support as needed.
- Responsible to be the smart hands for other teams like network and others.
- Support events working with the collab team.
- Provide IT support for Global Logistics and OSAT facilities on demand.
- Troubleshoot and resolve issues related to PCs, laptops, printers, label printers, RF scanners, SAP GUI, and manufacturing systems.
- Support specialized manufacturing devices such as 2D scanners, weighing systems, ULSD/KDS infrastructure, and associated applications.
- Coordinate maintenance activities, power outages, ISP incidents, and infrastructure upgrades.
- Participate in site onboarding, office setup, lab deployment, infrastructure refreshes, and technology rollouts.
- Support GL desktop refresh programs, server installations, ULSD/KDS refresh projects, and new site enablement activities.
- Assist with hardware deployment, migration, and lifecycle management initiatives
- Support IT audits and compliance activities.
- Maintain site runbooks, asset inventories, support documentation, and operational procedures.
- Ensure adherence to corporate IT standards and change management processes.
PREFERRED EXPERIENCE:
- Bachelor's degree in computer science, information systems, or a similar field.
- A minimum of 5 - 10 years' experience as a Senior IT Engineer/systems engineer.
- Familiarity with operating systems, such as Windows, Linux and UNIX.
- Experience with database management software, such as MySQL.
- Some knowledge in scripting skills with knowledge of programming languages, such as Python an added advantage
- Good knowledge of IT Operations supports
- Good track record in User Experience and partnering with key stakeholders.
- Strong analytical thinking and problem-solving abilities.
ACADEMIC CREDENTIALS:
- Bachelor's degree in computer science, information systems, or a similar field.
#LI-SH1
Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.
AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.
This posting is for an existing vacancy.
