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Deliveroo is seeking a Rider Onboarding Operations Representative to join their Rider Onboarding and Compliance Team in London, UK. This role is responsible for managing the rider onboarding journey, monitoring supply pacing, coordinating with vendors, optimizing workflows, and supporting international markets. The ideal candidate will have strong communication, process orientation, attention to detail, and problem-solving skills, with a preference for fluency in English and some proficiency in French, Italian, or Portuguese. Familiarity with tools like Salesforce or Google Sheets is a plus. This is a hybrid role with flexible shift patterns.
Location: London, UK - Hybrid (3 days in office, 2 days remote)
Working pattern: flexible shift patterns, including a requirement to work 2 weekends every month
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do.
We’re looking for a talented individual to join our Rider Onboarding and Compliance Team. This is a bustling and vibrant team that helps applicants become riders to ensure we have enough riders in the fleet to supply customer demand and proactively ensure riders remain in service and compliant during their time with Deliveroo. This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities.
You’ll be joining the Rider Onboarding Operations team, working at the forefront of complex and high-impact cases. Here’s what your day-to-day might look like:
Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
At Deliveroo, customer care is central to how we build trust across our marketplace. You’ll work in a fast-paced, global environment where service excellence drives real impact.
Your work directly improves outcomes for customers, riders and restaurant partners.
Take responsibility for complex cases and help shape improvements to how we operate.
Work across teams and markets to build strong regulatory and service knowledge.
Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine — our interview typically includes 3–4 stages.
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!