Customer Success Manager - Fleet

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.

We're hiring a Customer Success Manager, Fleet to drive consistent activation, engagement, and retention across Mudflap's growing fleet business. This is a high-volume account management role built for someone who thrives in managing a hybrid portfolio of customers with urgency, structure, and a data-informed approach.

You'll own a book of 400+ mid-market fleet accounts, turning onboarded customers into consistent, active users and re-engaging underperforming accounts through efficient, playbook-driven outreach. You'll leverage automation tools and AI to scale your reach intelligently and know exactly when a personal call beats a sequence.

We’re a team of talented individuals on a mission to improve a $1 trillion industry, with a high bar for quality, a commitment to continuous self-improvement, and an open mind to new ideas and methodologies.

Austin-Based, Hybrid

This role is based in Austin, TX and involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely.

To support our team, we offer:

• Commuter benefits to ease your travel
• Lunches and snacks to keep you fueled
• A collaborative, high-growth environment where you’ll work closely with talented teammates across the company

Expectations (In this role, you will):

• Manage a high-volume portfolio of mid-market fleet accounts (5+ trucks), driving strong activation rates, sustained monthly engagement, and measurable customer savings across the book.
• Execute targeted re-engagement campaigns to reactivate dormant or underutilized accounts and restore consistent platform usage.
• Develop and maintain a dynamic account tiering strategy using transaction data, login activity, and customer health signals to prioritize outreach effectively across a large portfolio.
• Identify high-growth accounts with strategic potential and proactively elevate them for deeper engagement and long-term relationship development.
• Leverage AI tools such as Claude Code, ChatGPT, and AI Assistants to intelligently scale customer engagement, balancing automation with high-value personal interactions.
• Engage customers through the communication channels that work best for them—including phone, text, and email—recognizing that fleet managers and dispatchers are rarely desk-bound.
• Identify recurring customer trends, operational friction points, and product feedback, partnering with Product and Operations teams to drive meaningful improvements and close the feedback loop.

Experience (What we look for):

• 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role with ownership of activation, retention, expansion, or revenue outcomes—ideally within SaaS, fintech, or the trucking and logistics industry.
• Proven ability to manage a high-volume portfolio (150+ accounts), with strong organizational systems that ensure consistent follow-up, prioritization, and execution at scale.
• Data-driven mindset with the ability to interpret dashboards, customer usage signals, and account health metrics to proactively prioritize work—and the resourcefulness to build your own reporting views when needed.
• Hands-on experience with customer engagement and automation platforms such as HubSpot, Outreach, Salesloft, or similar, with a clear understanding of when to automate and when a personal touch drives better outcomes.
• Excellent written and verbal communication skills across phone, text, and email, with the ability to build trust through authentic, conversational interactions with fleet managers and dispatchers.
• Strong sense of ownership and urgency, consistently taking initiative to move accounts forward, overcome obstacles, and prevent customers from becoming inactive.
• Experience supporting SMB or mid-market customers is required; familiarity with fleet operators, owner-operators, or the trucking industry is strongly preferred.

Perks and Benefits (What we offer):

• Competitive salary and equity in a high-growth startup
• Multiple health benefit options
• Responsible Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (Mudfest!)

The base salary range for this role is $105,000 - $115,000. This role is eligible for a 25% annual bonus, dependent on performance. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.

Company Overview (Who we are):

Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.

Here are the core values that we believe in and look for in new teammates:

• Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do
• Make it Count: Act like an owner by focusing on the impact of your work
• Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
• Sweat the Details: We keep our standards high and achieve them by paying attention to every detail
• Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible