Position: Valet Supervisor
Location: Legoland Hotel (1 Legoland Dr)
Schedule: Shifts will vary and may include weekends
Pay: $22/hour plus tips
At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.
The Valet Supervisor oversees daily valet parking operations to ensure safe, efficient, and high‑quality service delivery. This role is responsible for supervising valet staff, coordinating vehicle flow, maintaining compliance with safety and operational standards, and serving as the primary point of escalation for guests and clients. The Valet Supervisor ensures staffing coverage, operational readiness, and adherence to company policies while promoting a service‑focused team culture.
- Supervise valet attendants and leads during assigned shifts to ensure consistent service standards
- Coordinate staffing, breaks, and work assignments to meet operational demand
- Monitor vehicle flow, staging, and retrieval to minimize congestion and guest wait times
- Serve as the on‑site escalation point for guest concerns, service issues, incidents, or claims
- Ensure consistent use of valet ticketing systems (manual or electronic) and accurate vehicle tracking
- Enforce safety, traffic control, and vehicle‑handling procedures at all times
- Ensure compliance with company policies, post orders, and state and local regulations
- Respond to accidents, damage claims, or incidents and complete required documentation
- Coordinate with security, facility staff, or emergency services as necessary
- Ensure professional, courteous, and service‑oriented guest interactions
- Support client expectations and communicate operational updates as needed
- Address customer concerns promptly and resolve issues professionally
- Oversee cash handling, fee collection, and adherence to financial controls
- Review end‑of‑shift revenue reconciliation and documentation when applicable
- Report operational issues, staffing concerns, or performance matters to management
- Assist with onboarding, training, and coaching of valet staff
- Monitor employee performance and provide feedback and corrective guidance when needed
- Promote teamwork, accountability, and a positive work environment
- Excellent customer service and communication skills
- Strong communication, leadership, and problem‑solving skills
- Calm and professional demeanor in high‑pressure situations
- Attention to detail and operational awareness
- Customer‑focused mindset balanced with safety and compliance
- Ability to learn quickly and use sound decision making to thrive in fast-paced environments
- Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
REQUIREMENTS:
- Must be at least 18 years of age
- Valid driver’s license with good driving records.
- Prior valet, parking, hospitality, or supervisory experience preferred
- Ability to operate manual transmission vehicles (stick shift) required.
- Availability to work flexible schedules, including nights, weekends, and holidays
- Must successfully pass a background check, in accordance with company policy and applicable laws
- Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility.
PHYSICAL DEMANDS:
- Operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
- Move from valet stand to customer cars by walking or running for extended periods of time, sometimes for entire duration of shift
- Occasionally lift and carry customer luggage or personal items, up to 50 lbs
WORKING CONDITIONS:
- Work is performed in parking facilities including garages, lots, booths, and outdoor areas.
- Exposure to varying weather conditions such as heat, cold, rain, wind, and snow depending on the region and season.
- Fast‑paced environment requiring consistent customer interaction.
- Exposure to vehicle traffic, noise, and varying weather conditions.
- Interaction with upset or frustrated customers while maintaining professionalism.
OTHER DUTIES:
Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice
