The post holder’s primary responsibility is to answer all incoming calls to our dermatology service. Supporting our patients, clinicians, and support staff through the patient’s pathway. The post holder will have great knowledge of our contracts and the admin processes to ensure the clinics run smoothly and are followed up correctly.
Passionate about contributing to DMC’s service development across our Dermatology Service Team and more widely across the organisation.
Empathetic to patients and a self-motivated team player, who can demonstrate our TRUST company values and are committed to making a difference to people’s lives.
These responsibilities include, but are not limited to, the below:
- To provide patients and clients who contact the service via telephone or face to face with excellent patient care, ensuring that all telephone call’s and patients are greeted promptly, professionally, and politely.
- Required to have a great understanding of all administrative processes such as booking appointments, cancelling appointments, sending appointment confirmation, discharging patients, onward referrals to secondary care and via 2ww pathway, test result processes, creating and processing clinic and result letters.
- Understand E-Referral service system to ensure all patient queries are acted and responded to during your call.
- Be involved in the weekly rota for managing the main dermatology mailbox. Ensuring all emails are responded to promptly and professionally.
- Always maintain patient medical records on clinical systems.
- Liaise with clinical, administrative and support staff as required.
- Always maintain patient confidentiality, adhering to data protection policies and procedures.
- Report any complaints, incidents, significant events, risks via DMC’s management information system.
- When required support the service administration team with tasks such as sending appointment reminders, cancelling clinics, E-Referral service worklists.
Essential
- Previous experience working within an administrative role.
- Strong work ethic and interpersonal skills with the ability to work in a diverse team.
- Excellent organizational, communication, and problem-solving abilities.
- Passion for delivering high-quality patient-centred care.
- Current cloud-based office and collaboration tools and software ability – ideally MS Office, Teams, One Drive etc
Working Pattern
The working days are Wednesday, Thursday, Friday, and Saturday, depending on clinical needs.
Desirable
- Previous experience working in a healthcare setting.
- Experience in using NHS IT software such as SystmOne, EMIS, and eRS
