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eLearning Backroom Support Associate

Sun Life
Manila·Philippines·Makati City·National Capital Region·Full Time·Onsite·Administrative Support·Entry
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Summary

We are looking for a detail-oriented individual to join our team as an eLearning Backroom Support Associate. This role involves manual enrollment activities for daily eLearning requests, providing call and email support for learner concerns, and technical support navigation within the LMS. The ideal candidate will have strong organizational and communication skills, a customer-centric approach, and at least 1 year of experience in admin tasks, client support, and data encoding.

Required Skills

Microsoft OfficeEnglish

Details

Experience Required
1+ years
Posted
~Jun 29, 2026

Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description

We are seeking a detail-oriented individual to fulfill the role of eLearning Backroom Support. In this position, the candidate will be responsible for implementing efficient and accurate manual enrollment activities to ensure the timely processing of daily eLearning enrollment requests. Additionally, the candidate will provide comprehensive call and email support to address and resolve learners' eLearning concerns effectively. The ideal candidate should possess strong organizational skills, excellent communication abilities, and a customer-centric mindset.

Preferred skills

  • Proficient in Microsoft Office applications
  • Good software/application trouble-shooting skills
  • Excellent communication skills

Qualifications

  • At least 1 year experience in admin/backroom tasks
  • At least 1 year experience in client support
  • At least 1 year experience in data encoding

Responsibilities

  • Accurate processing of daily enrollment request for all active eLearning courses offered by Distribution Learning & Development
  • Provide timely and solution-centric responses to clients
  • Technical support navigation in the new LMS (via email, phone)
  • Human interaction in assigning courses and custom fields that not supported by AGIS
  • Data migration and records that can’t be migrated automatically
  • End-user adoption and re-orientation for users

Job Category:

Sales - Distribution Support

Posting End Date:

03/07/2026