Portuguese Speaking Customer Service Agent - Work In Athens, Greece

Portuguese Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm, proudly connecting exceptional multilingual talent with outstanding career opportunities across Europe and beyond. With a distinguished reputation built on trust, transparency, and results, we specialise in placing skilled professionals within leading organisations across the Customer Support Services industry and a wide range of other dynamic sectors. At Mercier Consultancy Group, we are committed to shaping careers and empowering individuals to thrive in their professional journeys.

Job Overview

We are currently seeking a motivated and customer-focused Portuguese Speaking Customer Service Agent to join a high-performing support team based on-site in Athens, Greece. This exciting Portuguese Speaking Customer Service Agent position in Greece is an excellent opportunity for fluent or native Portuguese speakers who are passionate about delivering exceptional customer experiences within the Customer Support Services industry. If you are searching for rewarding Portuguese-speaking jobs that combine professional growth with the adventure of living in one of Europe's most vibrant cities, this role is the perfect fit for you.

Key Responsibilities

• Deliver prompt, professional, and empathetic customer support to Portuguese-speaking clients via phone, email, and live chat channels.
• Identify customer needs accurately and provide effective solutions in line with company guidelines and Customer Support Services best practices.
• Handle and resolve customer inquiries, complaints, and escalations in a timely and courteous manner, ensuring high levels of customer satisfaction.
• Document all customer interactions accurately and thoroughly within the CRM system, maintaining detailed and up-to-date records.
• Collaborate closely with team leaders and colleagues to meet individual and team performance targets, including quality, productivity, and customer satisfaction metrics.
• Stay informed about product and service updates, internal processes, and industry developments to provide customers with accurate and relevant information at all times.
• Proactively identify opportunities to improve customer experience and contribute suggestions to team leaders for ongoing service enhancement.
• Adhere to all company policies, data protection regulations, and quality assurance standards within the Customer Support Services environment.

• Native or fluent proficiency in Portuguese, both spoken and written, is essential for this role.
• Valid EU passport or appropriate work authorization documentation (mandatory).
• A good working knowledge of English to facilitate internal communication and training within the international team environment.
• Previous experience in a customer service, customer support, or client-facing role is advantageous, though motivated candidates with strong communication skills are also encouraged to apply.
• Excellent interpersonal and communication skills with a genuine passion for helping customers and resolving issues effectively.
• Proficiency in basic computer applications and the ability to navigate CRM or ticketing systems with ease; strong organizational and multitasking abilities in a fast-paced Customer Support Services environment.

What We Offer

• Competitive Monthly Salary reflective of your skills, experience, and contribution to the team.
• Fully Paid Training programme to ensure you are fully equipped and confident from day one.
• Comprehensive Health Insurance coverage for your wellbeing and peace of mind.
• Fully Paid Relocation Package, including flights, airport transfer, and hotel accommodation, making your move to Athens completely hassle-free.
• Monthly Performance Bonus rewarding your dedication, results, and outstanding customer service delivery.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and recognition throughout the year.
• A supportive, multicultural, and professional working environment within a globally recognised Customer Support Services organisation.
• Clear career progression pathways and ongoing professional development opportunities through Mercier Consultancy Group.
• And Much More...

Life in Greece

Relocating to Greece means embracing one of Europe's most breathtaking and historically rich destinations as your new home. Greece is renowned for its extraordinary Mediterranean climate, offering sunshine, warm summers, and mild winters that make everyday life a genuine pleasure. Athens, the vibrant capital of Greece, is a city where ancient history and modern cosmopolitan energy coexist seamlessly — from the iconic Acropolis overlooking the city to its thriving arts scene, buzzing café culture, and lively neighbourhoods full of character and charm. Whether you are exploring ancient ruins at the weekend or relaxing on a sun-drenched island a short trip away, life in Greece offers an unparalleled quality of living that few other European cities can match.

Beyond its stunning landscapes and cultural treasures, Greece is celebrated for its warm hospitality, exceptional cuisine, and a way of life that places great value on community, leisure, and connection. The cost of living in Greece is highly competitive compared to many other Western European countries, allowing you to enjoy a comfortable and fulfilling lifestyle while building a rewarding career. For Portuguese-speaking professionals searching for jobs in Greece, Athens represents an ideal base — a city that is well-connected internationally, diverse in its population, and full of opportunity. With our fully paid relocation package taking care of every detail of your move, choosing a Portuguese Speaking Customer Service Agent position in Greece with Mercier Consultancy Group is truly one of the most exciting career decisions you can make.

How to Apply

Are you ready to take the next step in your career and join one of the most sought-after Portuguese-speaking jobs in Greece? Do not miss this outstanding opportunity to work with a world-class team in the heart of Athens while enjoying exceptional benefits and a fully supported relocation experience. Click Apply Now to submit your application and one of our dedicated recruitment specialists at Mercier Consultancy Group will be in touch with you promptly. We look forward to welcoming you to the Mercier Consultancy Group family and supporting you every step of the way on your exciting new journey in Greece.