At Kempinski, we don't just offer stays; we curate moments. As a hospitality organization, anchored in a legacy of elegance and a pioneering spirit, we have grown into a collection of iconic hotels and resorts around the world, each a landmark in its own right. From grand palaces steeped in history to contemporary masterpieces of design, Kempinski is where impeccable service meets authentic local experiences.
We empower our people to be artisans of hospitality, fostering an environment where passion is nurtured, individuality is celebrated, and every detail is thoughtfully considered. Joining Kempinski means becoming part of a family that is dedicated to creating memories that last a lifetime for our guests, and a fulfilling and enriching career for our team.
If you are driven by excellence, inspired by the art of hospitality, and seek to contribute to a legacy of luxury, we invite you to explore the exceptional opportunities that await you at Kempinski Hotels. We invite you to be part of our story.
To support Kempinski’s vision of being an undisputed leader in luxury hospitality by making the food & beverage offerings a key differentiating factor for the brand. The Assistant Director of F&B works closely with the Head of Department (HOD) to drive operational excellence, luxury standards, and maximum profitability, while actively grooming themselves to step into an F&B Director role.
1. Operational Excellence & Guest Engagement
- Cross-Service Oversight: Personally oversee every service ecosystem at least once a week (including breakfast, lunch, dinner, lobby lounge, banqueting, room service, and bars).
- Quality Control: Monitor and systematically improve quality and guest satisfaction scores and Customer Satisfaction Surveys.
- Operational Leadership: Conduct daily operations briefings with the Executive Chef and lead weekly departmental meetings in the absence of the F&B HOD.
- Guest Relations: Maintain a highly visible presence on the floor to foster regular guest contact, handle complex complaints, and secure VIP loyalty.
2. Financial Management & Strategic Planning
- Financial Oversight: Assist in compiling and consolidating the department’s yearly operating budget and monthly profit and loss (P&L) statements.
- Business Reviews: Attend monthly performance reviews with individual Outlet Managers to identify revenue-generating and cost-saving opportunities.
- Asset & Inventory Control: Jointly manage the consolidated inventory of the F&B department's OS&E (Operating Supplies & Equipment) alongside the Stewarding department.
- Marketing & Trends: Collaborate with the Sales & Marketing team to compile a yearly marketing plan and competitor analysis for all outlets. Constantly monitor local and global culinary trends to innovate concepts.
- Education: Bachelor’s or Master's degree in Hospitality Management, Business Administration, or a related field (ideally from a recognized international hotel school).
- Experience: Minimum of 3–5 years of progressive management experience within high-volume, luxury F&B environments. Experience managing standalone or high-end lifestyle restaurant concepts is highly preferred.
Skills & Competencies
- Luxury Mindset: Passionate about European luxury hospitality, grooming, and high-level decorum.
- Business & Financial Acumen: Strong understanding of operational forecasting, budget administration, menu engineering, and local health/hygiene regulations (e.g., HACCP).
- Communication: Exceptional oral and written English skills; the ability to influence and manage relationships in a highly multinational and diverse workforce environment.
- Systems Familiarity: Proficient in property management software (Opera), POS solutions, and advanced Microsoft Excel.
