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Chanel is seeking a Chanel & Moi Ambassador in Sydney, Australia, to provide exceptional after-sales service. This role involves managing client repairs, ensuring product durability, and fostering client loyalty through personalized experiences. Responsibilities include performing simple repairs, liaising with internal teams, and promoting the brand's commitment to quality and client care. The position is ideal for individuals passionate about luxury retail and customer service.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths, and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.
CHANEL’s objective is to grow qualitatively, building the long-term value of the brand for the clients of today and tomorrow, while securing a leadership position in Fashion Luxury. To achieve this, we must place the client at the centre of everything we do, delivering the ultimate client experience.
CHANEL & Moi is dedicated to preserving and reviving the unique character of each creation by offering a dedicated space for ultimate care, repair, and alteration services.
ABOUT THE JOB
Reporting to the Head of Les Ateliers you as a true ambassador of the Maison and of the excellence sought by CHANEL, you are the guarantor of the ultimate after-sales service experience. You work on all the product ranges available in Fashion boutiques. You pass on your product passion and Maison CHANEL's know-how. Thanks to your sense of listening, your empathy and your passion for Fashion, you build a memorable and personalized client experience. You act as a reference for Chanel & moi services, promoting care and repair as a pillar of client loyalty and durability.
THE IMPACT YOU CAN CREATE AT CHANEL
This role is best suited to those who will be the ultimate ambassador of CHANEL & moi. You will represent and promote the CHANEL & moi mindset of ultimate care, convey the Chanel commitment towards the durability of our products (e.g. product-specific care tips) and support the team in upholding client speech & storytelling around CHANEL’s care, repair, and alteration savoir-fair.
YOU ARE ENERGIZED BY
WHAT YOU WILL BRING
Customer Service
Repair Execution & Technical Support
Repair Monitoring & Administration
Internal Collaboration & Development
WHAT CHANEL CAN OFFER YOU
In this position, you will have the opportunity to further develop your skills in luxury retail, repairs and after sale service, and even management through career planning resources, development through formal training programs (in-house and externally), coaching and more.
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally.
We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.
