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SpotOn is seeking a Helpdesk Supervisor to oversee the IT Helpdesk team, ensuring prompt and efficient IT support. This role involves addressing user questions, managing ticket resolution, and reviewing work for accuracy and quality. The supervisor will guide staff, ensure SLAs are met, manage schedules, conduct 1:1s and meetings, and mentor the team. This position also requires cross-functional collaboration and assisting with ticket handling.
About SpotOn
We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.
In the last 2 years, SpotOn has:
This year, we’re going even bigger—caring hard and moving fast down the path of high growth and positive impact.
We are actively seeking the Helpdesk Supervisor provides daily oversight of the Helpdesk team to ensure prompt and efficient IT support enabling our colleagues to achieve SpotOn’s goals. They work with the Helpdesk team to address any questions (technical or procedural) and ensure tickets are addressed in a timely manner. Also critical is the review of work performed to ensure accuracy and improve the quality of the Helpdesk work.
Qualification:
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.
We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
Work authorization in the U.S. is required. Visa sponsorship is not available for this role.
SpotOn is an E-Verify company.