[Wattpad] Trust & Safety Contractor (Independent Contractor)

Wattpad’s vision is to entertain and connect the world through stories. A leading global webnovel platform, Wattpad has democratized storytelling for a new generation of diverse Gen Z writers and their fans. Wattpad is part of WEBTOON Entertainment’s IP & Creator Ecosystem, where approximately 155 million monthly active users discover incredible stories in multiple formats. Come build the future of entertainment and storytelling with our global team, and write your next chapter with us!

 

Wattpad is part of the WEBTOON Entertainment family of brands, home to some of the world's largest storytelling platforms. With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others. To read more about our family of Brands, check out our website here.

The Trust and Safety team is expanding, and we need passionate, motivated professional contractors who are committed to protecting user experience. The Intellectual Property domain of the Trust & Safety team plays a vital role in enforcing the Digital Millennium Copyright Act (DMCA) by determining the validity of these notices and taking the necessary actions to comply with the Copyright Act, including notifying the relevant parties accordingly. Trust & Safety contractors play a vital role in enforcing our Community Guidelines. 

In this role you will become a subject matter expert in investigating reports of alleged copyright infringements published onto the Wattpad platform. Other responsibilities will include active platform searches and investigations of well-known infringing works, and occasional project-based work.

We prioritize the wellness of the Trust & Safety team and contractors. As such, it is important to us to be transparent about what this work entails and ensure that you are comfortable with it prior to working with us. Trust & Safety contractors working on the Intellectual Property team may be indirectly exposed to traumatic content and harmful user behaviours, so you must be able to communicate openly about how you are feeling with your manager. There is a risk of developing Compassion Fatigue and/or Vicarious Trauma in this role if your wellness is not attended to regularly, so let’s work together to ensure that your mental health is maintained on an ongoing basis. 

Please note this is an independent contractor role.

Contribute equitably to the zeroing of your specified Zendesk buckets daily, and are responsible for contributing equitably to the completion of daily queues in team specific tools.

Contribute equitably to the handling of staff escalations.

Conduct objective, fair, thorough, evidence based, unbiased and timely investigations into reported cases of copyright infringement.

Understand and enforce Wattpad’s Terms of Service and the Digital Millennium Copyright Act (DMCA).

Escalate reports to relevant teams (when needed) within Wattpad.

Identify trends and current events to assist with strategy adjustments, policy research and analysis.

Work with the rest of Trust & Safety and the Community Support teams to track and resolve bugs and other technical issues

Dynamic and stretch responsibilities can change and evolve as the team and business needs shift. To be determined by the Team Manager/Director/Head.

Each contractor may have different responsibilities based on team and business needs and/or Domain gap.

Ticket numbers will be defined on an individual basis by your domain manager.

Good understanding of copyright law (Canadian and US)

Experience answering user reports

Ability to be agile

Commitment to give and receive feedback with empathy and in a timely manner

Comfortable doing monotonous work daily

Technical knowledge and familiarity with Zendesk and Google Suite are assets, but not strictly necessary

* Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals

* Top industry health benefits, including vision and dental 

Your own health/wellness account to spend each year

* RRSP Contributions (Canada), 401K Contributions (USA)

* Generous vacation and Maternity/Parental leave top-up program

* Corporate discount for gym memberships for you and your family

* Work from almost anywhere in the world for part of the year

* Winter break shutdown and a whole lot more!

 

Wattpad is conducting all interviews in a distributed manner using applicable third party software where needed and using visual interface tools such as Google Meet and Zoom.

 

 

Who are we? Entrepreneurs and Do-ers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unleash the full potential of stories to the world.

What does that mean? We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and culturally diverse.

What are we obsessed with? Our users. Solving complex problems and maximizing flow. Learning constantly. Building the next great storytelling product. Finding the greatest stories ever told. Dogs (and cats), coffee, and good snacks.

How do we work? Autonomously, collaboratively, respectfully. Balancing with work, family, and play...and all while having a great time.

 

Unlock the best of both worlds with a role that keeps you connected! We're looking for passionate individuals in the Greater Toronto Area to join our team who can work from our vibrant downtown Toronto office. Wattpad has a hybrid work model, where employees enjoy the flexibility to connect with colleagues and collaborate on exciting projects in person, as well as the time and space to for productive work from home. This is your opportunity to be a part of our thriving workplace culture.

 

Wattpad encourages candidates to apply as long as they are authorized to work in Canada (excluding Quebec) as a precondition of employment. We are not able to sponsor applicants for work permits.

 

 

Wattpad is an equal opportunity employer. We do not discriminate. Period. 

 

Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We have taken a leadership position on creating a culture and an organization that truly values diversity. We are committed to fostering a global team that reflects the diversity of the Wattpad community. At Wattpad, we believe cultural fit doesn’t mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. We consider employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status.  

 

If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.

 

Don’t meet all the requirements? Studies show women and people of colour are less likely to apply to jobs if they do not meet all the qualifications. Therefore, in an effort to build a more diverse workplace, we encourage you to apply anyways. You might actually be the right person or you may be a good fit for a number of other openings we currently have.

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