The D365 & Power Platform Delivery Manager will be responsible for the project management and delivery of the technology components of Vista related and other company-wide projects relating to the Enterprise applications area.
In addition, the D365 & Power Platform Delivery Manager will also be responsible for delivery of other initiatives from time to time.
Role tasks & Responsibilities:
- Responsible for delivery of Enterprise Applications Vista related projects. Accountable for managing the scope, schedule, budget, quality and risks associated with the delivery
- Work with Head of Applications to oversee/manage the roadmap relating to various products as part of the Enterprise Applications Portfolio which are prioritised
- Liaise with key stakeholders and provide regular updates as part of the Project or Roadmap delivery. Build strong relationships with key business and technology stakeholders
- Deliver projects and roadmaps in line with the Control Risks project delivery methodology, in conjunction with vendor teams/solution as applicable
- Hold Third Parties into account for effective delivery of the solution / components of the solution as applicable
- Ensure all Enterprise Applications workstreams that are part of a Company-wide or Vista initiatives are delivered according to agreed plan
- Ensure risks and issues are raised to Project Leadership team through the appropriate governance for Vista and other company wide or ETS wide projects
- Operate in a proactive manner to unblock blockers or smooth path of successful delivery
- Provide leadership and motivation to project team members throughout the project lifecycle and confer with project staff to outline work plan.
- Manages deliverable estimation process, resource allocation and efficient utilization; negotiates resource conflicts with other project managers or resources managers as appropriate.
- Reports accurate status and process delivery monitoring through the phases of the Solution Delivery Management process
- Provide effective day-to-day delivery management of multiple Enterprise Applications related projects and roadmaps, including liaising with third parties as applicable
- Ensure Architecture and impact on other areas are considered as part of the overall solution
- Ensure Information Security, Service Transition, Infrastructure components and Disaster Recovery (as applicable) are built into the solutions before these are deployed into active service
- Develop or update the Application Support model to ensure that there are adequate SLAs in place to support the operation of the Service in Production
- Ensure that all technical and operational documentation associated with the Vista Projects in the Enterprise Applications area are delivered and accepted
- Ensure any warranty/hyper-care period of a new solution is clearly defined and executed with defined RACI covering Control Risks and Third-party responsibilities
- Deliver other initiatives from time to time as required which are prioritised
- Periodically, and when required, undertake business analysis to support the evaluation and potential delivery of EA projects
Essential
- Demonstrates experience in the project management and the integration of 3rd party applications into an enterprise ERP or CRM platform, preferably D365 suite
- Demonstrate the experience to manage the cloud development environments and infrastructure
- Demonstrate good vendor management and hold the vendors / third party partners into account for delivery of the solution
- Ability to lead and motivate others; demonstrating empathy and knowledge of personality types
- Good experience with formal project management methodologies and planning tools (Agile, Waterfall and Hybrid)
- Demonstrate sensitivity to working in a global partnership or similar organisation and to interacting with senior leadership
- Exceptional verbal and written communication skills
- Expertise in setting and managing customer expectations
- Effective influencing and negotiating skills in an environment where this role may not directly control resources
- Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence
- Good understanding of current and emerging technologies and how other enterprises are employing them
- Extensive experience dealing with Third party SIs and vendors.
- Ideally, 5+ years of demonstrated experience managing a high-performing, cohesive team.
Desirable
- Knowledge or experience with the D365 suite and/or Power Platform
- Qualification and/or experience in formal project management methodologies
- Experience implementing AI solutions
- Business Process Analysis experience
