Sales & Rental Operations Coordinator
Sales Coordinator | Rental Coordinator | Equipment Coordinator | Charlotte, NC
Location: Charlotte, NC — WMH Solutions Corporate Office
Department: Sales / Used & Rental Equipment Support
Employment Type: Full-Time
Work Environment: Onsite
Compensation: Starting around $47,500+ annually, based on experience, industry background, and qualifications
Help Keep Equipment, Orders, and Customers Moving
WMH Solutions is a 35+ year material handling company serving customers across the Southeast. With more than 250 associates and 11 branches throughout NC, SC, TN, VA, GA, and AL, we support businesses that rely on forklifts, warehouse equipment, fleet solutions, rentals, service, parts, and material handling expertise to keep their operations moving.
We are looking for a Sales & Rental Operations Coordinator to support customer orders, used equipment activity, rental coordination, equipment documentation, order processing, invoicing support, and communication between Sales, Service, Rental, customers, vendors, leasing companies, manufacturers, and branch teams.
This role is a strong fit for someone with experience in sales coordination, rental coordination, equipment coordination, customer service, order processing, dispatch, logistics, fleet coordination, dealership operations, service support, parts support, or administrative support in a fast-paced environment.
Why This Role Matters
Behind every successful equipment order is someone keeping the details organized, the communication moving, and the process on track.
As a Sales & Rental Operations Coordinator, you will help ensure customer orders, rental activity, used equipment transactions, lease documents, inventory details, delivery coordination, invoicing, reporting, and internal follow-up are accurate and moving forward.
This is not a quiet back-office role. It is a fast-paced coordination position where accuracy, follow-up, communication, and urgency matter every day.
If you enjoy being the person who connects the dots, keeps teams informed, catches details before they become problems, and helps customers and internal teams move forward with confidence, this role could be a strong fit.
In this role, you will help coordinate the behind-the-scenes activity that supports customer orders, used equipment sales, rental activity, branch communication, and internal reporting.
Key responsibilities include:
- Process and track customer orders for new equipment, used equipment, rental equipment, warehouse products, attachments, and related items
- Maintain accurate order files, contracts, lease documents, rental documents, e-files, purchase orders, invoices, and internal records
- Support rental contract setup, rental contract review, branch communication, customer order accuracy, and rental-related follow-up
- Assist with used equipment order creation, stock list management, purchasing, invoicing, trade-in processing, and related documentation
- Coordinate with Sales, Service, Rental, customers, vendors, leasing companies, manufacturers, branches, and out-of-territory dealers
- Track equipment inventory, delivery status, order status, warranty registration, customer information, and required documentation
- Help confirm customer order details before orders are processed to reduce errors, delays, and rework
- Support booking reports, invoicing reports, revenue review, gross profit review, depreciation review, and order-related reporting
- Assist with calls, emails, voicemails, urgent requests, and overflow support when Sales Representatives or branch teams need assistance
- Help keep internal teams informed so customer orders, rental activity, equipment preparation, and customer communication stay on schedule
What We’re Looking For
We are looking for someone who is organized, accurate, proactive, and comfortable being the communication hub between multiple teams.
You may be a strong fit if you have experience in:
- Sales coordination or sales support
- Rental coordination or equipment rental support
- Order processing or customer service
- Dispatch, logistics, transportation, or fleet coordination
- Dealership operations, equipment operations, service support, parts support, or warehouse support
- Purchase orders, invoices, contracts, lease documents, inventory records, or documentation
- Customer, vendor, leasing, manufacturer, or branch communication
- Fast-paced administrative or operations support
Material handling experience is helpful, but not required. If you have strong coordination experience, attention to detail, and the ability to learn equipment-related processes, we would like to hear from you.
- Minimum of 1 year of experience in coordination, administrative support, sales support, customer service, rental support, logistics, dispatch, fleet coordination, operations support, or a similar role
- High school diploma or GED required
- Valid driver’s license required
- Strong communication, organization, and follow-up skills
- Comfortable managing multiple priorities, interruptions, urgent requests, and detailed documentation
- Experience with Microsoft Office, including Excel, Word, Outlook, Teams, and SharePoint
- Ability to learn internal systems and follow established processes
- Ability to communicate professionally with customers, vendors, manufacturers, sales representatives, service teams, branch teams, leasing companies, and management
Preferred Experience
Experience in any of the following areas is a plus:
- Material handling
- Forklifts or warehouse equipment
- Equipment rental
- Used equipment sales support
- Dealership operations
- Industrial service support
- Parts, warehouse, or inventory support
- Purchase orders, invoicing, contracts, lease documents, or customer order processing
- Dispatch, logistics, fleet coordination, or transportation coordination
- Accounting support, billing support, or documentation-heavy administrative work
Skills That Will Help You Succeed
- Strong attention to detail
- Clear and proactive communication
- Customer service mindset
- Ability to stay calm and organized when priorities shift
- Strong follow-through
- Problem-solving and good judgment
- Accountability and professionalism
- Comfort working independently while supporting a larger team
- Willingness to learn WMH’s internal systems and the material handling industry
Work Environment
This position is located onsite at the WMH Solutions Corporate Office in Charlotte, NC.
This is a fast-paced office-based support role with frequent communication across internal teams, customers, vendors, leasing companies, manufacturers, and branch personnel. The right person should be comfortable handling interruptions, shifting priorities, urgent requests, and detailed documentation throughout the day.
