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The ORCA Administrative Coordinator is responsible for the day-to-day operations of the ORCA program, ensuring efficient testing and high service standards. This role involves coordinating invigilator recruitment, onboarding, training, and scheduling. They will monitor operational data, track trends, and support process improvements for the central testing facility.
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
OngoingThis posting is intended to fill two (2) positions
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
The ORCA Administrative Coordinator is responsible for coordinating the day-to-day operations of the ORCA program, ensuring efficient testing processes and maintaining high service standards. This role includes coordinating the recruitment, onboarding, and training of ORCA invigilators, as well as scheduling and resource allocation to meet operational needs. Additionally, they will monitor operational data, track trends, and support continuous process improvements within the CBTF.
The ORCA is the first campus-wide centralized testing facility in North America and will be responsible for supporting online assessments across multiple faculties, units, and departments on the Vancouver Campus.
Occasional weekend or evening work may be required.
Organizational Status
The ORCA Administrative Coordinator will report directly to the ORCA Manager They will receive work direction from the ORCA Academic Director and will be expected to work in collaboration with faculty, staff and students from various departments and units within the University.
Work Performed
ORCA Operations:
Data Collection and Reporting (10%)
Consequence of Error/Judgement
Errors or poor judgment in this role can lead to significant operational disruptions, damage to academic integrity, and negative impacts on the reputation of the CBTF and the University. Mistakes in decision-making, resource allocation, or handling of sensitive situations may result in severe inefficiencies, extreme student dissatisfaction, or failure to meet regulatory, procedural, or UBC policy standards. The role requires a high degree of responsibility, as errors will have significant effects on the smooth operation of testing processes and the quality of service provided to faculty and students.
Supervision Received
Work is performed with independence under broad supervision from the ORCA Manager. The role requires exercising judgment and initiative. Escalates to the ORCA Director for complex or strategic issues.
Supervision Given
Oversees the work of student invigilators. Ensures adequate training is provided in order to perform the duties of their role.
Minimum Qualifications
High School graduation, plus two year post-secondary diploma, plus four years of related experience, or an equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
-A Bachelor's degree in a relevant field such as Education, Administration, or Technology, Management, or an equivalent combination of education and experience.
-Experience in supervising and coordinating staff, including training, scheduling, and performance management.
-Experience providing first level technical support is required.
-Strong organizational and time management skills to effectively manage multiple tasks and deadlines.
-Analytical skills for assessing operational trends and making data-driven recommendations for improvement.
-Excellent communication skills, both written and verbal, to interact with faculty, staff, and students in a professional and clear business English.
-Ability to work both independently and as part of a collaborative team.
-A detail-oriented approach, with the ability to spot issues and make corrections before they escalate.
