Customer Care Senior Manager
AIASummary
AIA Philippines Life and General Insurance Company Inc is seeking a Customer Care Senior Manager to lead customer relationship building and ensure desired customer experiences for walk-in customers and distribution partners. The role requires meeting service standards, turnaround times, and compliance with procedures. This position involves working with various departments to resolve service-related concerns and overseeing general operations. The company emphasizes a culture of continuous improvement and empowering employees to achieve personal and professional growth while contributing to healthier, longer, better lives.
Required Skills
Details
- Experience Required
- 5+ years
- Posted
- ~Jul 3, 2026
Description
FIND YOUR 'BETTER' AT AIA
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
The Regional Manager will champion the customer relationship building through the delivery of the desired customer experience to walk-in customers and distribution partners of Customer Service Center.He/She shall ensure that set service standards are met according to defined turnaround time targets, within the prescribed limits of authority and compliance to procedures and audit guidelines. He/she shall work directly or coordinate with all departments or functions within the company to ensure that the department’s service standards are met and that any service-related concerns are properly and timely resolved. The Regional Manager oversees the general operations and controls under his/her responsibility.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.