Polish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Polish Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a strong track record in placing professionals within customer support services and beyond, we pride ourselves on delivering bespoke staffing solutions that benefit both our clients and our candidates. At Mercier Consultancy Group, your career success is always at the heart of everything we do.

Job Overview

We are thrilled to present an outstanding opportunity for a Polish Speaking Customer Service Agent position in Bulgaria, based on-site in the vibrant and cosmopolitan city of Sofia. This role sits within the Customer Support Services industry and is perfectly suited to motivated, customer-focused individuals who are fluent in Polish and eager to build a rewarding international career. If you are searching for Polish-speaking jobs that combine professional growth with an exciting new lifestyle experience, this is the opportunity you have been waiting for.

Key Responsibilities

• Deliver high-quality customer support to Polish-speaking clients via phone, email, and live chat channels, ensuring every interaction reflects the highest standards of the Customer Support Services industry.
• Handle customer enquiries, complaints, and service requests in a professional, empathetic, and timely manner, working to achieve swift and satisfactory resolutions.
• Accurately log and update customer interactions, case details, and resolutions within the company's CRM system to maintain thorough and reliable records.
• Collaborate effectively with internal teams and escalate complex or unresolved issues to the appropriate departments when necessary, ensuring seamless customer journeys.
• Proactively identify opportunities to improve the customer experience and communicate feedback and recurring issues to team leaders and quality assurance teams.
• Stay fully up to date with product knowledge, service offerings, and internal policies so that all customer-facing communication is accurate and consistent.
• Meet and exceed defined key performance indicators (KPIs) including customer satisfaction scores, response times, and first-contact resolution rates.
• Contribute to a positive, supportive, and performance-driven team culture within a fast-paced customer support services environment.

• Native or fluent Polish language skills, both spoken and written, are essential for this role — all customer communication will be conducted in Polish.
• A valid EU passport is mandatory for all applicants.
• A good command of English is required for internal communication and training purposes.
• Previous experience in customer support services, customer care, or a client-facing role is advantageous, though not strictly required — a positive attitude and willingness to learn are equally valued.
• Excellent interpersonal and communication skills, with the ability to remain calm, professional, and solution-focused under pressure.
• Proficiency in basic computer applications and the ability to navigate CRM platforms and support tools with ease.

What We Offer

• Competitive Monthly Salary reflective of your skills and experience within the Customer Support Services sector.
• Fully Paid Training provided from day one, equipping you with everything you need to excel in this role.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including your flight to Sofia, airport transfer, and hotel accommodation to ensure a smooth and stress-free move.
• Monthly Performance Bonus to reward your dedication and outstanding results.
• €1,500 Signing Bonus (one-time payment) awarded to all new hires upon joining the team.
• And Much More — including career development opportunities, a multicultural work environment, and the full support of the Mercier Consultancy Group team.

Life in Bulgaria

Relocating to Bulgaria is an experience that offers far more than a career change — it is a gateway to a rich and diverse European lifestyle. Sofia, the capital of Bulgaria, is a dynamic and modern city that seamlessly blends centuries of history with a thriving contemporary culture, bustling café scene, and a growing international community. Bulgaria enjoys a wonderful climate with warm summers and scenic mountain landscapes just a short drive from the city, offering year-round outdoor adventures including skiing, hiking, and cycling. The cost of living in Bulgaria is among the most affordable in the European Union, allowing you to enjoy an excellent quality of life without compromise.

Bulgaria's culinary scene is a delightful discovery for newcomers, with an abundance of fresh local produce, hearty traditional cuisine, and a growing selection of international restaurants to satisfy every palate. The warmth and hospitality of the Bulgarian people make settling into your new home a genuinely welcoming experience, and the expat community in Sofia continues to grow each year, making it easier than ever to build connections and feel at home. Whether you are drawn to Bulgaria for the career opportunity, the lifestyle, or the adventure of living abroad, you will find that this remarkable country has something special to offer at every turn. For those seeking meaningful jobs in Bulgaria with real relocation support, there has never been a better time to make the move.

How to Apply

Are you ready to take the next step in your career and secure your place in one of the most sought-after Polish-speaking jobs available today? Do not miss your chance to join a world-class team in Sofia and benefit from a fully paid relocation, a generous signing bonus, and the ongoing support of Mercier Consultancy Group. Click Apply Now to submit your application and one of our specialist recruitment consultants will be in touch with you promptly. We look forward to welcoming you to the Mercier Consultancy Group family and helping you make the most of this exciting Polish Speaking Customer Service Agent position in Bulgaria.