Job Description
Personal Support Worker
Mission
The Personal Support Worker (PSW) provides personal care and performs assigned duties within their scope of knowledge and skill, under the direction of their supervisor. The PSW is responsible for delivering care in accordance with regulatory requirements and Extendicare’s standards, policies, and procedures.
Key Responsibilities
Adhere to the resident/client care plan as determined by the supervisor.
Facilitate resident move-ins and transfers, where applicable.
Observe, document, and report resident/client care and services using approved Extendicare forms and tools.
Assist residents/clients with personal care, hygiene, and activities of daily living (ADLs).
Monitor and report changes in residents’/clients’ conditions to the supervisor.
Escalate medical emergencies to the supervisor or emergency medical services, as appropriate.
Plan and prepare nutritious meals as required.
Assist with ambulation, mobility, transfers, and the use of adaptive aids.
Demonstrate an understanding of resident/client needs while supporting and maximizing individual abilities.
Provide cognitive, social, emotional, and psychological support to residents/clients and their families.
Maintain the confidentiality of resident/client information.
Respond to resident/client/family concerns and ensure appropriate action is taken within scope of authority, or escalate concerns to the supervisor as required.
Help maintain a safe, clean, and organized environment, including resident/client equipment, personal belongings, and nursing equipment.
Observe and report any concerns regarding client safety, including environmental hazards, to the Client Service Supervisor; implement interventions as directed and advocate on the client’s behalf to ensure safety is maintained.
Collaborate with other agencies and healthcare providers involved in resident/client care, as directed.
Participate in in-service training and ongoing professional development opportunities.
Work in a position of trust with vulnerable adults and seniors.
Uphold and promote Extendicare’s values, philosophy, ethics, integrity, and Code of Conduct.
Perform other duties as assigned.
Qualifications
Graduate of a Personal Support Worker program (or provincial equivalent certificate program with a minimum of 600 hours of theory and practicum in Ontario and Alberta).
Experience working with seniors in a community health services setting.
Strong written and verbal communication skills.
Demonstrated organizational and time management abilities.
Excellent interpersonal and customer service skills.
Proven knowledge and competency in providing personal care.
Current Basic Cardiac Life Support (BCLS) and First Aid certification.
Ability to perform the physical requirements of the role, including lifting and transferring clients.
Must provide a current Vulnerable Sector Check (including a Criminal Background Check) completed within the past six months, or be willing to obtain one.
What Extendicare Offers
At Extendicare, we believe that a collaborative team environment enables everyone to achieve their full potential. We value our employees, support equal opportunities for growth, and recognize individual contributions and achievements.
As a valued member of our team, you can expect:
Continuous mentorship and support for lifelong learning and professional development.
Opportunities for career advancement within the organization.
A rewarding and meaningful work experience that positively impacts the lives of seniors and their families.
Employee and Family Assistance Program (EFAP).
Comprehensive benefits package.
About Extendicare
Extendicare is one of Canada’s leading providers of care and services for seniors, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands.
Guided by our mission to provide people with the care they need, wherever they call home, we are committed to delivering high-quality care and services to meet the needs of Canada’s growing senior population. Our services include:
A network of long-term care homes, both owned and managed under contract.
More than 11 million hours of home health care services delivered annually.
Group purchasing services supporting approximately 150,000 beds across Canada.
With nearly 30,000 dedicated and highly trained team members, Extendicare is proud to help people live better through compassionate, high-quality care and service.
Time Type
Part time
Compensation Details
$26.35 - $29.03
At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.
We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.
Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.
Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.
