Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
This role will operate remotely in Bulgaria with occasional site visits to our offices in Sofia, Bulgaria or Bucharest, Romania.
The Opportunity
TELUS Digital is seeking a Senior Data Analyst to lead and mentor a team of analysts within the CX Digital Evolution department. This position will drive complex solution implementations, impact measurement frameworks, and senior stakeholder engagement. This role combines hands-on analytical delivery with team leadership, setting standards, developing BA capabilities, and ensuring all initiatives deliver measurable, aligned business outcomes.
Responsibilities
Solution Implementation & Team Leadership
- Lead and mentor a team of Analysts, providing day-to-day guidance, coaching, and professional development support to elevate team capabilities
- Set standards and best practices for requirements gathering, analysis, and documentation across the BA team; reviews and quality-assures deliverables produced by team members
- Lead requirements gathering and analysis for complex, high-impact solutions and system implementations; delegates and oversees similar workstreams managed by BAs on the team
- Collaborates with stakeholders to identify business needs and translate them into functional specifications; guides BAs in applying the same approach on their respective projects
- Ensures alignment between business objectives and technical solutions at a portfolio level, and supports BAs in achieving the same on individual initiatives
- Proactively identifies and mitigates functional risks that could impact solution scalability or user adoption; instills risk-awareness disciplines within the team
- Acts as an escalation point for the BA team on complex analytical, stakeholder, or delivery challenges
Impact Tracking & Measurement
- Establishes pre-implementation baselines to ensure measurable comparison against post-launch outcomes; coaches BAs on applying this approach consistently
- Develops and implements frameworks to measure solution effectiveness and ROI; ensures the team applies and iterates on these frameworks across all initiatives
- Defines KPIs and success metrics for new initiatives; reviews and approves metrics defined by team BAs to ensure rigour and alignment with organizational goals
- Creates dashboards and reports to track adoption rates, performance improvements, and business outcomes; guides team members in developing similar reporting capabilities
- Conducts post-implementation reviews and recommends optimization strategies; facilitates retrospectives with BAs to embed continuous improvement as a team discipline
- Validates data integrity within dashboards to ensure senior management is making decisions based on single source of truth metrics; holds the team accountable to the same standard
Stakeholder Management
- Partners with cross-functional teams at a senior level while supporting BAs in managing their own stakeholder relationships effectively
- Translates complex data into compelling narratives and actionable insights for executive leadership; coaches BAs in developing this communication skill
- Presents findings, recommendations, and impact assessments to senior management; prepares and supports BAs in delivering similar presentations where appropriate
- Manages expectations and communicates project status effectively across multiple concurrent workstreams, and ensures the BA team does the same on their portfolios
- Champions the role and visibility of the BA function internally, advocating for appropriate resourcing and recognition of the team’s contributions
Team Development & Governance
- Provides ongoing coaching, structured feedback, and performance guidance to BAs on the team; supports their growth toward greater autonomy and seniority
- Facilitates team rituals such as knowledge-sharing sessions, peer reviews, and workshops to build collective capability and foster a collaborative team culture
- Partners with the BA Team Leader to identify skills gaps, contribute to hiring decisions, and shape team development plans
Qualifications
- Excellent proficiency in English (written and spoken) — minimum level B2 based on the Common European Framework
- Bachelor’s Degree required; ideally in Business Administration, Information Systems, Finance, or Computer Science
- Minimum 5–7 years of experience in a Data Analyst and/or Business Analyst role, with demonstrable experience mentoring or leading other analysts
- Knowledge of advanced data analytics and machine learning techniques
- Proficiency in business intelligence and data visualization tools (e.g., Tableau, Power BI, Excel, Google Sheets, Looker Studio)
- Advanced Excel: pivot tables, VLOOKUPs, and financial/operational modelling
- Knowledge of emerging technologies in the learning and operations space
- Experience with Agile/Scrum methodologies and facilitation of cross-functional workshops
- High-EQ leader with a proven ability to mentor high-performing Business Analysts, build cross-functional trust, resolve conflict, and navigate ambiguity or competing priorities.
- Exceptional communicator and influencer skilled at managing senior stakeholders, facilitating decision-making workshops, and confidently presenting complex findings to executive leadership with diplomatic tact.
- Demonstrated expertise at synthesizing large datasets into executive insights, managing risk, and writing user stories while balancing detail-oriented operations with big-picture strategy.
- Resilient, outcomes-driven strategic thinker with a strong bias for action, a proactive problem-solving mindset, and a commitment to high accountability, continuous learning, and navigating ambiguity under pressure.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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