Officer, Prime Brokerage Client Service Analyst

Job Background/context

Prime Brokerage Client Service sits within Citi Market Operations supporting the Prime Brokerage Business and is part of the overall Prime Finance Middle Office unit. The primary role is the responsibility of managing a number of the Prime Brokerage hedge fund clients.  The successful candidate will be the main point of contact for all operational queries for that hedge fund client base and they will interact closely with clients/administrators and internally across the Business, Middle Office and Operations.

Responsible for providing high service level operational client support for high focus Prime Brokerage clients as well as supporting the team manager in project work and ad-hoc requests assigned the team. The primary role will incorporate all aspects of Equity and Fixed Income Prime Brokerage operational client service – covering trade handling, free cash movements, fails management and client account queries.

This is a client-focused role with large volumes and quick turnarounds with an increasing focus on providing innovative value add services to increase the client experience, potential business revenue whilst reducing Manual Touchpoints (MTP’s) and driving operational efficiency.

Key Responsibilities

The successful candidate will carrying out the below BAU (Business As Usual) tasks.

• Main point of contact for client/administrator operational queries
• Trade handling across equity and fixed income PB, including trade capture, trade kick-outs, broker mapping and connectivity issue resolution with clients/administrators
• Management of client trade activity, liaising with settlements and clients to resolve any issues
• Management of client cash activity, authorisations, reporting and query resolution
• Review client cash balances / portfolios for operational issues
• Documentation and publication of MIS where required
• Completion of all daily processes and controls including ad-hoc tasks that may be assigned.
• Driving initiatives to reduce Manual Touch Points (MTP’s) for local and global team.
• Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
• Helping to develop an effective control framework that fully meets audit, compliance and regulatory requirements; delivery of periodic presentations to external regulators as required.
• Contribute to the creation of an infrastructure and tool set that will effectively manage risk and service our clients to a high standard.

Development Value

• Client service skills development and exposure to clients/business.
• Develop an in depth knowledge of the products, markets and processes being supported
• Exposure to products supported by the Prime Finance Middle Office.
• Fully proficient in the use of technology within own department.
• Enhancing communication and organisational skills. Meeting targets set within the group and interacting with a wide spectrum of people to achieve these skills.
• Self motivation, flexibility and a strong desire to succeed will bring a recognised and rewarded career

Knowledge/Experience

• Client service experience essential
• Understanding of life-cycle of trade processing for significant product type (Equity / Fixed Income / Derivatives). Includes trade capture, settlements and reconciliations for the Equity and Fixed Income Prime Brokerage area.
• Understanding of settlement principles and practices.
• Work experience in the Financial Services Industry is a benefit.
• Displays a well-developed ability to schedule work and understand relative priorities.
• Building positive working relationships and working with team members to understand the root cause of an issue in a timely and effective manner.

Skills/Competencies

• Computer literate - Ability to quickly grasp several in house systems including Microsoft office applications.
• Communication – Ability to articulate clearly and communicate effectively at all levels.
• Problem solving - Resolve problems where the analysis of situations or data requires an in-depth evaluation of basic procedures and industry standards.
• Planning and Organising – Ability to work independently and multitask under pressure.
• Teamwork - Ability to demonstrate interest, skill, and success in getting groups to work together
• Attention to detail – Diligently attends to details and pursues quality in accomplishing tasks.
• Leadership – Ability in developing others via coaching and mentoring for effective performance management.
• Proactive - Identifying situations that could result in new business and developing recommendations tailored to the client.

Qualifications

• Degree qualification or equivalent, with Financial Services focus.
• Industry exams e.g. IAQ module exams or equiv.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Securities and Derivatives Processing

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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