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Scribe is seeking a Customer Success Specialist for its SMB team in San Francisco. This role involves supporting a large customer base across the full customer lifecycle, including onboarding, renewals, and expansions. You will handle customer inquiries, run onboarding sessions, track customer risk, identify expansion opportunities, and assist with customer webinars. The ideal candidate has 6 months to 2 years of customer success experience, is organized, detail-oriented, and comfortable with both customer conversations and webinars. Proficiency with AI tools like ChatGPT is a plus. This is a hybrid role requiring 3 days a week in the San Francisco office.
Customer Success Specialist, SMB
About Scribe
Scribe is where exceptional people come to do the best work of their careers. Our Workflow AI platform automatically captures and optimizes how work gets done — 94% of the Fortune 500 use it, and 45% are paying customers. We hit $100M ARR in May 2026 and have grown to over 5 million daily active users across 600,000 businesses. We're Series C and valued at $1.3 billion. We're builders who hold a high bar, move fast, and care deeply about each other and our customers.
📌 About the Role
Scribe's SMB CS team supports around 1,200 high-growth customers, and this role sits at the center of that motion. You won't own a fixed book — you'll work across the full lifecycle in a pooled model, onboarding a new customer in the morning, managing a renewal in the afternoon, and catching an expansion signal before the day ends. It's a role for someone who can hold a lot of context at once, move fast without losing detail, and genuinely enjoys finding ways to make one interaction count for many.
🛠️ What You'll Do
🔍 What We're Looking For
📍 Location
Hybrid. Based in San Francisco. We work from the office 3 days per week.
💰 Compensation
Salary varies by location. All full-time employees receive equity in Scribe. Final offers depend on experience and scope.
🎁 Benefits
At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer.