Hardware Product Manager, Consumer Commerce

About the Team

Like every team at OpenAI, the Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of artificial intelligence. With that aim in mind, we are responsible for developing and executing strategies that drive awareness, engagement, and usage for OpenAI’s products and platform amongst our core audiences. We take a data-driven approach to understand our customers' needs and challenges, ensuring that their voices are reflected in product development and messaging. We then partner closely with Product, Engineering, Research, Comms, and Design teams to create a cohesive customer experience across all our channels. Our focus extends beyond just promoting product features; we aim to provide valuable insights and resources that help our users make the most out of AI technologies.

About the role

As the Product Manager for OpenAI's consumer hardware ecommerce platform, you will manage the product roadmap and be accountable for the business impact and customer success of the ecommerce experience used to discover, purchase and service OpenAI's consumer hardware products.

As the Product Manager, you will understand the needs and experiences of customers and cross-functional partners and translate them into a compelling roadmap and clear product requirements. You will write robust requirements, prioritize the backlog, and work closely with engineering teams to deliver and test high-quality software.

The role requires a strong product mindset; a combination of business savvy, customer centricity, and technical knowledge. We are looking for product managers who are passionate about the customer journey while striving to understand the complexities of system integrations and operational impacts.

In this role, you will:

• Set the vision, roadmap, and direction for OpenAI's consumer hardware ecommerce platform.
• Think globally about the total business and how to best support organizational priorities and growth.
• Lead the planning, scoping, and prioritization of projects to achieve our goals.
• Define and guide the roadmap for a unified commerce experience that brings together consumer hardware purchases and software subscriptions. You'll help navigate both the customer-facing experience and the backend systems, billing, fulfillment, and operational requirements that make this possible.
• Gather requirements, determine features, write product specifications, refine feedback, help write test plans, manage the backlog, and ship quickly.
• Build strong partnerships with marketing, operations, customer support, finance, legal, and engineering teams to define and drive successful execution of roadmap initiatives and achievement of performance targets.
• Represent the team with partners and senior company leaders to align resources and prioritization.
• Foster an environment that enables engineering teams to move quickly while maintaining a high standard for quality.
• Utilize technology, tools, and operational knowledge to successfully implement projects that drive growth, while advocating for technical and platform investments that improve the customer experience.
• Assess the impact of technical changes to the ecommerce experience and make decisions based on customer experience, business impact, operational considerations, and engineering capacity.

You might thrive in this role if you have:

• 6+ years of ecommerce product management experience.
• Robust understanding of ecommerce best practices and strong consumer intuition, with a curiosity for what motivates online behavior.
• Ability to both operate at a strategic level and dive deep into technical details and complexity with ease. You can readily communicate technical concepts and tradeoffs to non-technical audiences.
• Demonstrated experience using customer insights and data analytics to inform product strategy, roadmap decisions, and user experience improvements.
• Excellence in building consensus with a diverse group of partners across functions.
• Strong customer empathy and experience shaping product direction based on customer needs.
• Bonus: experience managing commerce experiences for consumer hardware products, subscription businesses, or integrated hardware/software offerings.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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