Sr Partner Development Manager - Technology Alliances

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As Senior Partner Development Manager - Technology Alliances, you will own and scale Parloa’s most strategic technology partnerships with a dedicated focus on Microsoft alongside a select portfolio of other global platform partners. You will be the driving force behind how Parloa builds, positions, and co-sells with these ecosystems to accelerate enterprise adoption of our Agentic AI platform.

This role is designed for a high-impact individual who understands the mechanics of hyperscaler partnerships from the inside, co-sell motions, marketplace transactability, joint GTM, and technical alignment. Working closely with the Alliances leadership and cross-functional teams, you will translate these partnerships into measurable pipeline, influenced revenue, and durable competitive advantage.

Areas of ownership:

• Own the end-to-end relationship with Microsoft, and assigned strategic technology partners, building trusted relationships across partner sales, product, and ecosystem teams.
• Develop and execute joint business plans that align on shared goals, co-sell motions, and marketplace strategy (e.g., Marketplace / ISV co-sell, private offers, MACC drawdown).
• Drive IP co-sell and marketplace transactability, working with internal deal desk, product, and legal to make Parloa easy to buy and sell across partner platforms.
• Source and accelerate joint pipeline by aligning Parloa account teams with partner field sellers, orchestrating co-sell plays and executive sponsorship where it moves deals.
• Lead joint go-to-market and marketing initiatives from solution positioning and joint value propositions to co-branded events, MDF-funded campaigns, and enablement.
• Run regular cadences and quarterly business reviews (QBRs) with each partner, tracking KPIs on pipeline, influenced revenue, and program milestones.
• Partner cross-functionally with sales, marketing, product, and leadership to ensure seamless alignment and clear internal communication on partner priorities.

Who you are:

• 8+ years of experience in technology alliances, partner management, or channel/co-sell roles within SaaS, Cloud, Contact Center, or AI sectors.
• Direct, hands-on experience working with one or more hyperscalers (Microsoft Azure, AWS, Google Cloud) and/or data & AI platforms including their co-sell and marketplace programs.
• A proven track record of building technology partnerships from the ground up and converting them into measurable co-sell pipeline and influenced revenue.
• Strong working knowledge of partner ecosystem mechanics co-sell, marketplace transactability, ISV programs, MDF/incentives, and joint GTM planning.
• Outstanding communication and relationship-building skills, particularly when engaging C-level executives and senior partner stakeholders.
• Professionally fluent in English & German
• Preferably based in Munich
• Willingness to travel internationally to engage partners, attend joint events, and meet enterprise stakeholders across regions.

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser