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Arbutus Medical is seeking a Product Support Designer to drive continuous improvement of their medical device portfolio. This role sits at the intersection of customer feedback, Product Development, Marketing, and Operations, transforming real-world insights into product enhancements. You will investigate feedback, develop prototypes, coordinate testing, and collaborate with cross-functional teams to bring improvements to market. The role requires a Bachelor's degree and 5-7 years of experience in product development or a related technical field. The ideal candidate is curious, a problem-solver, and comfortable building relationships and managing multiple projects.
Arbutus Medical is a rapidly growing medical device venture developing a portfolio of procedure kits to streamline surgery “outside the OR”, starting with orthopaedic trauma procedures in the ER.
We are a fast growing team seeking a Product Support Designer who will be the driving force behind the continuous improvement of our existing product portfolio. Sitting at the intersection of customers, Product Development, Marketing, and Operations, you will transform real-world feedback into meaningful product improvements that strengthen surgeon preference and maximize product-market fit.
What We Offer
Detailed Role Description
This is a highly collaborative, hands-on role for someone who enjoys solving problems, managing multiple product improvement initiatives, and building strong relationships with healthcare providers. You'll investigate product feedback, develop and evaluate prototypes, coordinate testing, and partner closely with our Product Development team to bring improvements through implementation and manufacturing.
Success in this role comes from being equally comfortable speaking with surgeons in a trauma centre, observing procedures, evaluating technical solutions, coordinating prototype development, and communicating progress across internal teams. You'll manage a portfolio of continuous improvement projects, ensuring customer feedback is translated into practical product enhancements that deliver real value. If you're naturally curious, thrive on momentum, and believe there is always a better solution, this role offers the opportunity to make an immediate impact on products that are used every day to improve patient care.
Key responsibilities:
Customer Engagement & Product Management
Continuous Product Improvement
Prototyping, Testing & Technical Evaluation
Cross-Functional Collaboration
Requirements
Preferred Qualifications
Desired Capabilities and Traits
What We Offer
Why this role, and why now?
Arbutus Medical is reinventing how surgery is done Outside the OR™, starting within the ER, where surgeons struggle with 1M+ bedside procedures a year due to outdated workflows. We’re building the market’s first portfolio of procedure kit “grab bags” to streamline these procedures, and have launched two FDA-cleared products to date, TrakPak® (to streamline bedside skeletal traction) and SwiftKit™ (to streamline treatment of fingertip trauma). These are two truly differentiated products that solve practical workflow problems, saving up to 45 min/patient, helping hospitals win back resources and keep staff happy, while improving quality of patient care. We are already in 75+ U.S. hospitals (including more than 20% of all Level 1 Trauma Centers), have a high double-digit growth rate, and are backed by a deep roster of Canadian healthtech investors. Entering 2026, we are ready to accelerate product development and scale up US sales and medical education to set a new standard of care in our target procedures.
Our Commitment to Diversity, Equity, and Inclusion
Arbutus Medical is committed to making diversity, equity, and inclusion part of everything we do, from how we build our products to how we build our workforce. If this resonates with you, please apply – even if you don’t feel like you “check all the boxes.” Also, let us know if we can provide any specific accessibility considerations throughout the interview and candidate screening process.
Competitive Salary
Our salary budgets are designed using comprehensive market data and to reflect the range of skills and experience we need for the position and allow room for growth. For experienced individuals we typical hire at the mid-point of the band. The top portion is reserved for employees who demonstrate sustained high performance and impact at Arbutus. Those who are new to the role may join below the mid-point and develop their skills overtime. The final offer amount for this role will depend on applicable skill set of the candidate.
About Arbutus Medical Inc.
Arbutus Medical Inc. is a privately held ISO13485 medical device company headquartered in Vancouver, Canada. Arbutus Medical is a medical device innovation engine that streamlines surgical inefficiencies for the good of patient care. The company is currently focused on improving the standard of care for simple orthopaedic trauma procedures commonly performed in hospital Emergency Rooms (ERs). Its two leading products are TrakPak®, a procedure kit that streamlines bedside skeletal traction, and Digit Revision SwiftKit™, a procedure kit that streamlines revision amputations of fingers and toes. In addition, the company has made one of its patented platforms, (DrillCover Technology™, which adapts DEWALT® drills for surgery) available at accessible price points around the globe. The company’s products have regulatory clearances from the U.S. Food & Drug Administration (FDA) and Health Canada, and have been used by customers in 40 countries, enabling an estimated 130,000 surgeries to date. For more information about Arbutus Medical, visit arbutusmedical.com and follow the company on LinkedIn.
