Manager Procure-to-Pay (P2P) operations - GDC

About ERM 

 
ERM is the world’s largest specialist sustainability consultancy, with more than 50 years of experience helping organisations navigate complex environmental, social, and governance (ESG) challenges. We bring together a diverse and inclusive community of experts across regions and disciplines, fostering collaboration, professional growth, and meaningful global exposure. As a people-first organisation, ERM values well-being, career development, and the power of collective expertise to drive sustainable impact for our clients — and the planet. 
 

ERM Global Delivery Centre (GDC) 

 
We Deliver. We Synergise. We Innovate. 
The Global Delivery Centre (GDC) in Gurugram is ERM’s global operating backbone. It delivers business enablement services in Finance, HR, IT, and Commercial Operations to ensure ERM’s global business runs seamlessly, efficiently, and consistently. 
At the GDC, you will: 
• Be part of a hub that ensures ERM’s business continuity worldwide. 
• Collaborate with colleagues across geographies to support global operations. 
• Drive consistency, compliance, and efficiency in core functions. 
• Work with digital, automation, and AI-enabled tools to optimise how ERM operates. 
• Work in shifts where required, depending on the role. As processes mature and automation increases, reliance on shifts will reduce. 

Role Purpose 

The Head of P2P leads ERM’s Procure-to-Pay operations from the GDC, ensuring efficient vendor onboarding, invoice management, and payments through automation platforms such as Tipalti. The role will drive process standardization, control, and compliance globally while preparing the P2P tower for integration into the new ERP environment. 

Key Responsibilities 

• Own end-to-end P2P delivery: vendor master, invoice capture, exception handling, and payment processing.

• Lead Tipalti rollout and alignment with global procurement and tax functions.

• Establish KPIs for invoice accuracy, turnaround, and payment compliance.

• Strengthen vendor governance, duplicate-payment prevention, and control adherence.
• Drive SLA adherence, KPI performance, and operational excellence across all P2P towers.

• Lead transformation initiatives including automation, digitization, process simplification, and global standardization.
• Oversee day‑to‑day operations across Purchasing, Vendor Master, Invoice Processing, Payments, T&E, and Compliance.
• ERP Implementation experience

• Prepare data, workflows, and test scripts for ERP integration and UAT.

• Build a culture of customer service, accuracy, and continuous improvement within the AP team.

• Manage a team of around 20 – 25 members

Experience & Capabilities 

• 14+ years in P2P / Accounts Payable leadership.

• Experience of both process-transition management and recent system-replacement or AP-automation deployment.

• Deep knowledge of vendor management, payments control, and compliance.

• Strong collaboration with Procurement, Tax, and Finance Transformation teams.

• Proficiency in Tipalti, Coupa, Ariba, or equivalent tools.