Employee Benefits Operations Specialist

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking an Employee Benefits Operations Specialist to join our growing team in Ft. Lauderdale, FL!

The Primary responsibility of this position is to assist external clients in the implementation.

How You Will Contribute: 

• Manage end-to-end client onboarding and implementation, serving as the primary vendor contact during the first 30 days and ensuring all lines of coverage (including COBRA) are set up accurately.
• Oversee Broker of Record (BOR) processing across all markets, ensuring completeness, accuracy, and proper submission to carriers.
• Conduct client benefit discussions, secure sign-off on implementation documents, and submit all required documentation to carriers.
• Manage, monitor, and track new business implementations, including verification of plan benefits sold, rates, paperwork accuracy, and overall coverage alignment.
• Review and analyze policies, benefit summaries, SPDs, forms, and rates to ensure accuracy and compliance.
• Collaborate with Producers, Benefits Consultants, and Service Team members to develop implementation strategies and timelines, while maintaining strong relationships with carriers, vendors, and internal stakeholders.
• Utilize the Agency Management System in accordance with company policies and standards.
• Administer operational infrastructure, including managing carrier portal access (user setup/termination) and maintaining accurate carrier contact sheets and escalation paths.
• Oversee file and documentation management, ensuring consistent folder organization, accessibility, and accuracy across all client and internal records.
• Support team onboarding and training, including new hire system training (e.g., BAM), onboarding logistics (calendar setup, email standards, introductions), onboarding surveys, and ongoing education through training materials, quizzes, and participation tracking.

Licenses & Certifications:

• Life, Health, and Annuity License (within 12 months of employment)
• Insurance Carrier/HR background (preferred)
• CEBS designation (preferred)

Skills & Experience to be Successful:

• High School Diploma or General Education Diploma (GED)
• Clear knowledge of Group Benefit Plans.
• Excellent organizational and time management skills
• Ability to write and verbally communicate in a professional manner.
• Proficient in MS Excel and MS Word
• 2-3 years’ Agency experience
• College Degree (preferred)
• MS Power Point (preferred)

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.