Storage Engineer - Riyadh, KSA
DeepSource TechnologiesSummary
We are looking for an Infrastructure Storage Engineer & Technical Account Manager to provide end-to-end operational support, technical guidance, and service coordination. The role requires strong hands-on technical expertise and excellent stakeholder management to ensure high availability, proactive risk mitigation, and exceptional customer service. Responsibilities include managing and supporting infrastructure (Storage, Compute, SAN, Backup), monitoring health and performance, planning upgrades, and coordinating field services. The ideal candidate will have 5+ years of experience in infrastructure support or storage engineering, with hands-on experience in Dell storage technologies.
Required Skills
Details
- Experience Required
- 5+ years
- Posted
- Jun 28, 2026
Description
We're looking for Infrastructure Storage Engineer & Technical Account Manager
Role Overview
We are seeking a customer-facing infrastructure professional to provide end-to-end operational support, technical guidance, and service coordination. The ideal candidate will combine strong hands-on technical expertise with excellent stakeholder management to ensure high availability, proactive risk mitigation, and exceptional customer service.
Key Responsibilities
- Act as the primary technical contact for customer operational issues, escalations, and service reviews.
- Manage and support infrastructure including Storage, Compute, SAN, and Backup platforms.
- Monitor infrastructure health, performance, capacity, and lifecycle, providing proactive recommendations and risk mitigation.
- Plan and coordinate hardware/software upgrades and change activities.
- Coordinate field services, work orders, engineer dispatch, spare parts, and partner activities.
- Deliver regular reports on asset health, incidents, capacity, and service improvements.
- Build strong customer relationships while ensuring SLA compliance and continuous service optimization.
- 5+ years of experience in Infrastructure Support, Storage Engineering, or Technical Account Management.
- Strong hands-on experience with Dell technologies:
- Storage: PowerStore, PowerMax, Unity, PowerScale, ECS, Data Domain
- Compute: Dell PowerEdge Servers, MX Platform
- SAN: Connectrix, Brocade
- Good understanding of SAN/NAS/Object Storage, VMware, networking fundamentals, performance monitoring, capacity planning, and infrastructure troubleshooting.
- Knowledge of ITIL processes (Incident, Problem, and Change Management).
- Excellent communication, stakeholder management, and customer-facing skills.
- Dell certifications are a plus.