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Censys is seeking a Sr. Customer Success Engineer (CSE) for EMEA, reporting to the Manager, Customer Success and Support. This remote role, ideally based near London, UK, focuses on providing white-glove service to key customers. The CSE will act as a product expert and trusted advisor, guiding customers through implementation, adoption, and providing support. Responsibilities include owning technical success, resolving complex issues, leading technical implementations, troubleshooting integrations, and providing feedback to Product and Engineering. The role also involves mentoring junior CSEs and contributing to internal processes. A minimum of 4 years in a technical, customer-facing role, ideally in cybersecurity SaaS, with proficiency in Python, REST APIs, and understanding of security tooling, cloud providers, and network protocols like SSL/TLS is required.
Censys’ mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.
Role Summary:
In this role, you will report to the Manager, Customer Success and Support. You'll collaborate with a team of experts dedicated to delivering white-glove service to our most important customers. As a Senior CSE, you’ll be a product expert, who loves solving problems and going the extra mile to ensure no stone is left unturned. You’ll serve as a coach and trusted advisor during the training, implementation, and adoption phases of the customer lifecycle and be a trusted partner for all support requests.
Location: This is a fully remote position within the United Kingdom, with a preference for being located around the London metro area.
What You’ll Do:
What You’ll Bring:
The annual base salary range for this role will be around £93,000 - £107,000, plus bonus eligibility and equity.
In addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and more! Please see our careers page for more details.
This is a fully remote position with no expectation to come into an office, but must be located in or around London, in the United Kingdom.
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