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Accenture Song is seeking an AI Delivery Consultant to design and build agentic experiences into production, working at the intersection of CX strategy and engineering. You will focus on delivering AI systems that work, reinventing customer service, and driving data-driven transformation. The role involves engineering experience with AI systems, prompt engineering, testing AI agents, and implementing RAG and vector database solutions. You'll also collaborate with AI Experience Designers and Strategy leads, translating CX requirements into technical implementations. This role requires professional engineering experience with hands-on involvement in AI or agentic systems in production.
AI Delivery Consultant, Song Service
CL9 - Consultant
London, Manchester, Edinburgh
We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful.
As an AI Delivery Consultant in Accenture Song Service, you will design and build agentic experiences to production, working at the intersection of CX strategy and engineering to deliver AI systems that work.
Our mission: Is to help our clients to deliver exceptional human and agentic experiences that deliver simplicity, cost transformation, and an engine for growth.
Every interaction is a moment to resolve, deepen trust, build loyalty, and demonstrate the brand promise when it counts most.
If you're looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you.
As a team
The Service practice sits within Accenture Song. Our vision is to deliver iconic client outcomes. A shared purpose for our people; to grow, to build new skills, and do our best work.
We focus on:
We work across the full lifecycle: from ambition and vision, through design and experimentation, to scaled delivery and adoption.
What you'll do
Build agentic experiences to production
Bridge CX and engineering
Grow people, capability and the practice
Experience Required
Professional engineering experience with hands-on involvement in AI or agentic systems in production, not just in demos.
The most important thing for us is that you have the right combination of engineering skill and design curiosity. We want people who think about what the agent experience feels like, not just whether the code runs.
Core experience
AI, data and technology awareness
Leadership & consulting skills
Set yourself apart
What's in it for you
Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for.
Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.
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About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
