Remote Support Medical Assistant (Part-time)

Internal Medicine is seeking a Part-time Medical Assistant to join their Remote Support team!

In this role the Medical Assistant will contribute to the health and well-being of the patient by participating in the team effort of the department by facilitating telephone communication and completion of routine in-basket tasks. Candidates will demonstrate exceptional performance in managing time independently while achieving outstanding in-basket results while communicating with kindness and professionalism. Demonstrates an understanding of our clinic vision and consistently delivers patient focused care. ​Opportunity to work remotely after successful completion of training and meeting requirements with the expectation to work onsite one day per month.*

Schedule is Monday through Friday, 20 hours/week.

Responsibilities:

• Facilitates the processing of prescription refills, MyChart messages, telephone calls, result notes, CRM requests, referrals and other tasks in the in-basket using protocols and department workflows within scope of practice.
• Documents in the electronic medical record using standardized documentation per department protocol.
• Identify and resolve any issues by clarifying with department leadership and/or medical provider.
• Accurately review, gather, and document pertinent medical information needed by the provider to process in-basket encounters within scope of practice.
• Ensure all in-basket encounters are handled within 72 business hours.
• Document relevant information in EMR.  Ensure entries are objective, factual, time specific, accurate, correctly spelled using department approved medical abbreviations and terminology.
• Document all patient contact.  (Includes leaving messages for patients, telephone conversations, all face to face communication, etc.)
• Schedule patient appointments per department protocols and workflows.

Requirements:

• Minimum of 2 years back-office Medical Assistant experience in primary care required.
• Experience in Internal Medicine department preferred.
• High School diploma or equivalent
• Required completion of one of the following: Combination of experience and training resulting in a nationally recognized MA certification or completion of a formal MA program or formal medical services training program of the United States Armed Forces or *EMT training and certification or current Washington State Nursing Assistant-Certification.  Must obtain Washington State Medical Assistant credential within required timeframe and maintain in active status throughout employment.
• Must have experience processing prescription refills.
• Must have general knowledge of different medications and drug classes.
• Current American Heart Association Health Care Provider BLS CPR certification.
• Experience with an electronic health record, Epic experience strongly preferred.

*Additional details: Potential for remote work after successful completion of training and meeting remote work requirements. This requires an employee to live in the local Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps).