Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Product Manager, Academy Trainings
Who is Mastercard?
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Overview:
Mastercard Academy is the global go-to resource for professionals looking to learn, upskill and get certified. The solution brings together world-leading thinkers and Mastercard’s global experience and expertise in payments and technology.
With Mastercard Academy, professionals can unlock growth through concepts, tools, technologies and real-world insights. This team is responsible to 1) Define value proposition, product strategy and Go to market 2) Scale programs regionally and globally 3) Manage cross-program strategic efforts with other areas 4) Manage the P&L & resources related to the products.
The primary responsibilities of the Product Manager are to:
- Identify training event needs, define value proposition, pricing, GTM of training events globally (core, services, value added)
- Engage and collaborate with Consulting, Delivery and Network teams to leverage skills, know how, develop and deliver high impact trainings
- Create, participate, or review sales materials and engage directly with regional teams to enable product roadmap, product implementation and demos.
- Identify trainer needs and coordinate the formation of a broad base of expert trainers on a variety of topics in all relevant regions
-Gather, assess, refine, prioritize Mastercard product requirements and coordinate with various stakeholders to improve the value proposition
- Evaluate results and define strategies to optimize capacity, increase attendance and satisfaction scores
- Collaborate with Learning Designers to create interactive elements, simulations, certifications, etc.
- Oversight and management of the P&L of training events and its growth targets in collaboration with multiple stakeholders and contributors
- Be a passionate advocate of the product vision and act as the voice of the customer throughout the development and implementation cycle
About You
• Experience managing global projects, and executing multiple program impacting initiatives
• Exceptional project management skills with ability to manage multiple projects in cross-functional environment.
• Knowledge of payment technology and finance topics
• Ability to communicate needs and schedules to business stakeholders and
technology teams, as well as ensure plans are in place/standards are
adhered to
• Position will require a level of confidence to hold the line with internal teams to provide the highest level of advocacy for the projects.
• Excellent communications skills, attention to details and confidence to take
'command and control' of project delivery from initiation to production
• Strong relationship, collaboration & organization skills.
• Presentation & office tools proficiency required
• Consulting experience is a plus
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
