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The AI Workforce Digital Specialist Manager leads a team of AI Workforce Digital Solution Specialists and Engineers focused on transforming customer work processes with Microsoft AI solutions like Microsoft 365 Copilot. This role requires sales excellence, technical acumen, and people management to drive AI adoption, consumption, and business growth. The manager coaches on value-based selling and technical execution, owning the AI Workforce business for their segment. They will develop talent, drive revenue and pipeline, coach customer-centric selling with an emphasis on business value and ROI, and provide technical leadership for solution design and deployment.
The AI Workforce Digital Specialist Manager leads a team of AI Workforce Digital Solution Specialists (DSS) and Digital Solution Engineers (DSE) focused on helping customers transform the way work gets done through Microsoft AI solutions, including Microsoft 365 Copilot, Copilot Chat, Copilot Studio, Agents, and related AI experiences.This leader combines sales excellence, technical acumen, and people management to drive customer outcomes, accelerate AI adoption, increase consumption, and deliver predictable business growth. The role is accountable for coaching both business-value selling and technical solution execution while owning the overall AI Workforce business across an assigned segment.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Lead and Develop a High-Performing Team
Manage and coach AI Workforce Digital Solution Specialists and Digital Solution Engineers.
Build a culture of accountability, inclusion, continuous learning, and execution excellence.
Develop talent through coaching, field engagement, and career development planning.
Raise technical and AI fluency across the team
Drive Business Growth
Own the overall AI Workforce revenue, pipeline, and consumption business.
Lead forecasting, rhythm of business (ROB), inspection, and pipeline management.
Ensure disciplined execution of solution plays and sales motions.
Increase win rates through effective opportunity management and customer engagement.
Coach Customer-Centric Selling
Coach specialists to lead executive AI transformation conversations.
Ensure teams articulate business value, ROI, productivity outcomes, and customer success strategies.
Enable high-impact demonstrations and scenario-based selling.
Support consumption planning and adoption strategies that drive long-term customer value
Provide Technical Leadership
Coach Digital Solution Engineers on technical proof, architecture design, solution deployment, and agent-building scenarios.
Establish technical rigor across customer engagements.
Drive solution quality and technical accountability across the team.
Help customers realize value from Microsoft AI platforms and emerging agent technologies.
Partner Across the Microsoft Ecosystem
Collaborate closely with Account Executives, Customer Success Units, Solution Engineers, FastTrack, Marketing, and Partner teams.
Drive partner co-sell motions and strategic customer engagement.
Align cross-functional resources to accelerate time-to-value and customer outcomes
Required/minimum qualifications
Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 7+ years of technology-related sales or account management experience OR 9+ years of technology-related sales or account management experience.
This role requires proficiency in written, reading, and conversational Brazilian Portuguese and English.
6+ years of solution or services sales experience.
3+ years of people management experience.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
