It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Summary
As a Sr Advisory AI Foundry Architect, you are responsible for discovering, designing, and delivering high-impact Agentic AI POCs on ServiceNow for enterprise customers. You operate as an execution engine, shipping working prototypes in 3-4 week sprints tied to measurable business outcomes. You combine deep ServiceNow platform expertise with the ability to scope, design, build, and demonstrate working AI agents under compressed timelines. You are equally comfortable in architecture reviews with C-level sponsors and hands-on technical builds.

What you get to do:

Lead intake qualification and scoping workshops for POC engagements
Design and execute end-to-end Agentic AI POCs on ServiceNow, from discovery to live working solutions, typically delivered in 3-4 week sprints
Configure AI agents, integrate with enterprise data sources, and build reusable POC patterns and integration blueprints for team leverage
Own technical positioning during sales cycles: conduct discovery to uncover AI use case fit, position AI products against customer challenges, and articulate POC outcomes to executive stakeholders
Orchestrate AI engineers on platform delivery discipline, scoping evaluation, and POC delivery methodology
Build and maintain reusable assets (prompt libraries, agent templates, reference POCs, integration patterns) that multiply team output
Partner with Sales and delivery partners on opportunity qualification, technical validation, and post-POC implementation handoff

To be successful in this role, you have:

Essential:

8+ years of presales technical delivery on enterprise SaaS platforms, with demonstrable track record of shipping outcome based solutions under compressed timelines
Deep hands-on expertise with the ServiceNow platform: low/pro-code configuration, workflow automation, integrations, and the Now Assist / AI Agent capabilities
Proven ability to scope and deliver working prototypes in 3-4 week cycles
Experience in running consultative customer workshops to drive business critical use cases
Strategic thinking about AI in enterprise workflows: ability to identify fit for purpose AI use cases and articulate business outcomes

Nice-to-have:

Experience with Agentic AI, LLM integration, or AI-driven process automation
Track record of building and scaling reusable assets / frameworks across delivery teams
Experience in APAC or global presales functions
Travel as necessary.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Senior Advisory AI Foundry Architect

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