OTC Collections and Disputes Analyst

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

This position exists to support the Order to Cash (O2C) workstream of Warner Bros. Discovery WBD Advertising, Affiliate and TV Distribution, Direct-to-Consumer Subscription, Theatrical and several other account receivable balances. This person will have overall responsibility for performing O2C functions involved in maintaining customer accounts, ensuring adherence to contracts, providing updates on the collection process, and improving working capital.

What's in it for you...

• Contract of employment
• Benefits package: private medical care, life and accident insurance, MyBenefit cafeteria platform, sports card, social fund, retirement pension plan, Employee Referral Program
• Free access to the HBO Max platform
• Work-life balance initiatives: well-being platform, yoga, massages, educational webinars, Employee Support Program, film screenings organized by employees in the office cinema
• Training and development: training platform, co-financing of English lessons, Employee Resource Groups, Engagement Club - the opportunity to develop your interests in thematic employee groups, online meetings with experts
• CSR activities: volunteering, ecological and social initiatives
• Access to parking spaces

Your Role Accountabilities…

• Manage billing and/or payment performance of customers according to terms of sales and Days Sales Outstanding
• Organize all internal and external customer accounts and identify all collection issues
• Apply cash received to customer accounts or follow up with customers regarding past-due payments
• Monitor and reconcile all over age accounts
• Assist with incoming customer payment allocation requests
• Initiate customer refund requests
• Send out invoices to customers
• Create AR aging reports, maintain documentation for compliance reporting and audits

Qualifications & Experience…

• Bachelor’s degree in Accounting or Finance or related field is preferred
• Experience in Peoplesoft Financials and SAP is preferred
• Experience in the Media Industry and/or Media Sales is preferred
• A working knowledge of Microsoft Office products (Outlook, Word, Powerpoint)
• Should have a complete understanding of the OTC process
• Strong listening, verbal and written communication skills, ability to work independently, creatively and efficiently

Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.