Description
Are you passionate about creating resilient cloud systems that power mission-critical operations? Do you thrive on independently solving novel problems, building automation, and engineering reliability at scale for some of the world's most complex environments?
Amazon Web Services is seeking experienced AWS Dedicated Cloud Engineers to join our Region Reliability Engineering & Automation (RRE&A) team. Our mission is to ensure the seamless operation of AWS's dedicated cloud regions through proactive reliability engineering, automation, and advanced solutions.
We're looking for engineers who go beyond following runbooks — you diagnose unfamiliar issues without playbooks, build automation that eliminates operational toil, and serve as a subject-matter expert in at least one technical domain. You understand the Agile mindset and DevOps philosophies, and you're ready to redesign systems, processes, and tools to deliver operational excellence on a massive scale.
If you're ready to dive deep, own complex problems end-to-end, mentor other engineers, and make a visible impact in cloud computing, we're excited to meet you.
This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.
Key job responsibilities
- Own Complex Problem Resolution: Independently diagnose and resolve novel issues across multiple service domains without relying on existing SOPs or escalation. Identify root causes and drive permanent fixes.
- Build and Ship Automation: Design, implement, and maintain automation (Terraform, IaC, scripting) that measurably reduces operational burden and improves regional reliability at scale.
- Serve as Domain Expert: Develop and maintain deep subject-matter expertise in at least one technical area (networking, storage, compute, security, Kubernetes, etc.) and serve as a go-to resource for the team.
- Enhance Regional Reliability: Expand regional coverage for AWS's critical services, proactively identifying systemic risks and driving solutions before they impact mission-critical operations.
- Mentor and Elevate the Team: Guide engineers through complex troubleshooting, share knowledge across the team, and contribute to a culture of operational excellence.
- Support National Security: Partner with U.S. Intelligence and Defense agencies to ensure mission resilience, implementing secure, reliable, and scalable cloud solutions.
A day in the life
On a typical day, you'll lead troubleshooting efforts on complex multi-service issues, drive automation projects from design through deployment, and mentor junior engineers on your team. You'll collaborate with service teams across AWS to resolve region-specific challenges, contribute to architecture decisions, and continuously improve operational processes. You'll participate in on-call rotations and often serve as the escalation point for difficult issues that don't have existing playbooks.
About the team
AWS Region Reliability Engineering & Automation offers the entrepreneurial feel of a start-up within one of the world's most advanced cloud organizations. You'll work with a team that believes in tackling hard problems, growing expertise, and driving a more reliable and resilient future for AWS's largest government customers.
Why AWS:
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
