Senior Fixed Operations Manager-Albany/Central NY

Location(s): Albany

Job Schedule: Full-time

Education Requirement: Bachelor's

Sponsorship: No

Strong Candidate Identified

Come Drive Innovation with Us. We are currently looking for a SR FOM to join our team in Albany.

Supports assigned dealerships in delivering top-tier Customer Experience, Retention, Dealer Profitability, and Purchase Loyalty through efficient operations, sales effectiveness, and OEM representation efforts. Partners closely with the AGM and Dealer Operations Managers to align strategies and maximize regional and national Accessories, Parts & Service (APS) opportunities.
Districts may consist of 8 to 19 dealerships, depending on market complexity and geography.

A Day in the Life:

Customer Experience & Retention

• Conduct routine dealership visits with Aftersales staff, dealership management, and Dealer Principals.
• Assess Accessories, Parts, and Service (APS) operations using the 5 Mindsets approach: Convenience, Quality, Competitiveness, Transparency, and Friendliness.
• Provide consultative coaching and action plans to improve APS opportunities.
• Coordinate Aftersales Core Processes and deliver training aligned with NNA tools and technologies.
• Promote Technician Certification training and support recognition programs.
• Review dealership marketing, CRM, social media, websites, eCommerce, and BDC alignment with NNA initiatives.

Dealer Profitability

• Perform dealer financial and operational analysis to identify improvement opportunities.
• Utilize key ratio management aligned with NNA and industry benchmarks.
• Develop and implement action plans to improve KPIs, APS sales, Fixed Absorption Rate, and ROS.
• Review APS performance reports with Dealer Principals and management.
• Monitor cash flow, inventory, and capital related to APS operations.

Loyalty

• Analyze sell-in and sell-out data to assess parts loyalty.
• Identify barriers and develop action plans to improve profitability, retention, and brand loyalty.
• Participate in CSI-focused reviews and implement corrective actions.
• Administer goodwill decisions and monitor customer satisfaction metrics.

Additional Responsibilities

• Support AGM with Market Representation activities and dealership standing matters.
• Assist with dealership openings, closures, and special events.
• Maintain awareness of competitive dealerships and market expansion opportunities.
• Support regional, national, and district initiatives including auto shows and special brand events.

Who We're Looking for:

• Bachelor’s Degree in Business or a related field (required).
• Minimum 6 years of progressive Marketing and Sales experience.
• At least 3 years of analytical experience in automotive industry specialties, including Sales Operations, Dealer Agreements, Marketing, Parts & Service.
• Minimum 2 years in dealer contact support roles (e.g., WDM, FOM, FSM, DOM) required for advancement.
• Strong working knowledge of office productivity tools and sales-related systems.
• Ability to manage priorities independently in a virtual environment.
• Strong relationship-building, communication, and influencing skills.
• Results-driven mindset with the ability to overcome resistance.
• Ability to analyze complex situations and present clear recommendations.

Physical Requirements

• Travel: More than 75% domestic travel (day and overnight).
• Must reside within the assigned district.

What You’ll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide.

Built for Your Best:

https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Somerset New Jersey United States of America

Salary Range:

$97,745.00 - $172,830.00

Salary Range Estimate: Annual Salary: (Minimum to Maximum of  Salary Range noted here). This compensation range represents the minimum and maximum base salary rates at Nissan for jobs assigned to this particular grade level. Please note that it is uncommon for an employee to be placed at either end of the range.  Rather, an employee’s actual base salary generally may fall somewhere in between and reflect the employee’s unique skills, work experience, education, work location, and market norms.  Additionally, pay may be based on comparisons to the base salary rates of other employees with similar backgrounds working in comparable roles.