About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
For more information, please visit www.fwd.com
FWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.
PURPOSE
- Leads and manages day-to-day Investment Operations activities and key initiatives for assigned in-scope clients (i.e. FWD HK, FWD RE, GE, Takaful, and FIB).
- Manages the trade life cycle from front to back - including trade instructions, trade matching, trade settlement, corporate actions, cash & position management, collateral management, and reconciliation for in-scope entities.
- Mentors and supervises members of the team in execution of daily responsibilities.
KEY ACCOUNTABILITIES
- Owner of delivery of all key processes, SLAs and KPIs of HK, GE, and RE, and other assigned BUs for investment operations.
- Lead a team of professionals to perform day-to-day trade settlement, pre & post trade execution.
- Responsible to ensure investment portfolio reconciliations among custodian, fund manager and Bloomberg are completed timely and accurately by the team.
- Manage the quality and service of self and others; troubleshooting issues and bring closure without needing to escalate to management.
- Management of assigned regional projects and transformation initiatives from ICOE perspective.
- Monitor cash and currency operations for Group Entity and Hong Kong investment teams through timely execution of required funding activities.
- Responsible for ensuring compliance with KYC requirements and effectively addressing regulatory and audit requests.
- Accountable for alternative asset transaction entry.
- Authorize derivative trade confirmations, ensuring accuracy of trade details and timely settlement.
- Monitor the collateral management process, ensure timely execution of collateral transactions and collateral holdings reconciliation by the team liaising with external vendor.
- Identify and implement new processes or system enhancements.
- Liaise with internal or external parties to ensure all investment transactions are recorded accurately and timely via automated or manual trade uploads.
- Manage new account opening and SSI setup to support trading and liaising with counterparty and custodians.
- Monitor corporate action in Bloomberg and ensure voluntary corporate actions are executed in accordance with management instruction.
- Ensure risk and compliance issues are swiftly addressed and controlled.
- Ad-hoc tasks as assigned by supervisor.
KEY PERFORMANCE INDICATORS
- Number of failed trades because of operational errors.
- Overdraft incurred by BU due to insufficient funding activities.
- Portfolio reconciliations completed daily with no unknown breaks.
- Number of manual processes.
- Able to lead the team in the absence of SM, providing guidance and direction to ensure operational continuity.
EXTERNAL & INTERNAL CONTACTS
Internal
- Group Investment Operations Team
- BU Investment teams
- BU Investment Operations team
- ICOE Investment Accounting
External
- 3rd Party Asset Managers
- Bloomberg
- Custodians, Brokers, Counterparties
- Appointed Collateral Managers
DECISION MAKING
- Resolve daily operational issues in a timely manner without requiring escalation.
- Recommend appropriate solutions to resolve investment operations issues.
QUALIFICATIONS / EXPERIENCE
- University degree in Accounting/Business/Finance or related fields.
- 8+ years of experience working in middle office operations, collateral support, trading processing.
- Prior experience in middle office at a bank or insurance company is preferred.
KNOWLEDGE & TECHNICAL SKILLS
- Solid knowledge of a variety of different asset types (fixed income, equities, private credit, private equity, derivatives) is required.
- Understanding of trade settlement practices and operations is required especially in Hong Kong and international markets.
- Prior working experience with Bloomberg AIM or other Order Management Systems is preferred.
- Investment Accounting systems (PAM, Portia, FAM) is an asset.
- Experience in leading small teams in an Investment Operations environment is preferred.
COMPETENCIES
- Analytical mindset and ability to solve problems.
- Ability to preserve in the face of ambiguity or challenging situations.
- Ability to work both as a member of a team and independently when required.
- Ability to troubleshoot and reengineer systems and processes.
- Hands on and willing to roll up their selves to get the job done.
- Identifies options for solving a problem and evaluates the relative strengths and weaknesses of each solution.
- Clarity in communication and being an active listener.
